Manjunath J Email & Phone Number

Pune, Maharashtra, India

Project - Motor Vehicle Lien Management• Experienced in management of requirements throughout the Software Development Life Cycle (SDLC).• Successfully analyzed existing business processes to develop comprehensive understanding of the project, leveraging Agile methodology throughout Software Development Life Cycle (SDLC). • Effectively collaborated with cross functional teams and stakeholders to identify project requirements, define constraints and establish success criteria.• Strong Business Analysis Elicitation & Documentation experience.• Experience in requirement gathering using Elicitation techniques like User stories, Interviewing, Questionnaires, Brainstorming and Prototyping.• Proficiency in using UML diagrams for Business Process Modelling like Use case, Activity diagrams, E-R diagrams, Sequence diagrams, Class diagrams. • Experience in current and future state end-to-end business process analysis using UML Activity diagrams. • Experiences in developing Product backlog using Epics and User story mapping.• Been part of product backlog review meetings, Sprint backlog meetings and retrospective meetings. • Proficient in conducting ‘As Is’ and ‘To be’ - Gap analysis to identify deficiencies in the current system and determine requirements for improvements in the proposed system. • Used Jira to track the activities of the project and issues and in tracking of team’s activities and progress.• Efficiently worked in 2 projects simultaneously.Power BI reports • Monitored progress of projects in DXG by evaluating Objectives, Key results and Risks involved in the projects through targeted initiatives and data insights that helped aligning processes to meet deadlines. • Developed report to track GitHub copilot usage among developers and saved company cost by 18% for its usage and enhanced its usage by 6%.• Innovated contractors detail handling dashboards, substantially improving record keeping and data accuracy among the databases through insights.

Responsibilities• Hands-on experience on Unified contact center enterprise.• Working on Change management activities and incident tickets.• Work on incident tickets to resolve the issue and provide RCA to team leader.•Working with foreign clients and other relevant teams in India to carryout BAU operations.• Responsible for support of enterprise IP telephony and contact center.• Responsible to troubleshoot issues related to call flow and call treatment of contact center.• Troublshooting, maintaining, upgrading and providing solutions to hardware or software problems.• Responsible for interacting with 3rd party vendors.• Knowledge transfer for peers and new joinees in the team.• Working and coordinating with all teams regarding opening and resolving the incidents, RFC's and service requests.• Problem management, Fault resolution, root cause analysis and preventive maintenance.Service level adherence, documentation and reporting.

Post Graduate Diploma In Management, Research And Business Analytics And Hr

Bachelor Of Engineering - Be, Information Technology