🌟 Experienced Operations & IT Management Leader | 20+ Years in EdTech, BPO, E-Governance, Staff Augmentation and Data Collection 🌟I am a results-driven professional with over 20 years of diverse experience in Operations and IT Management, specializing in sectors such as EdTech, BPO, E-Governance, and data collection. Currently, I focus on client acquisition, onboarding, and operational excellence to drive sustainable growth and enhance customer satisfaction.Throughout my career, I have successfully managed large teams, including overseeing a BPO center with over 350 employees and leading teams of up to 40 direct reports. My tenure includes significant contributions to ambitious government projects, ensuring compliance and operational efficiency.Key Highlights of My Experience:• Led client acquisition efforts and vendor onboarding, ensuring operational efficiency while managing e-commerce operations.• Optimized resource allocation, conducted skill gap analyses, and maintained high productivity levels while managing client relationships and vendor negotiations.• Monitored project quality, led training initiatives, and ensured staff achieved service excellence.• Developed operational objectives, managed resources, and upheld high customer service standards.• Coordinated multiple assessment projects, achieving high client satisfaction and leading innovative R&D initiatives that resulted in significant contract wins.• Managed project costing, resource allocation, and compliance for government initiatives, ensuring data security and smooth operations.• Oversaw IT operations and data security in the healthcare sector.• Managed logistics and planning for multiple projects, ensuring efficient production and delivery.🔑 Core Competencies:• Operations Management• Client Relationship Management• Team Leadership & Mentorship• Contract Negotiation & Compliance• E-Commerce Management• Project Management & Execution• Process Optimization & Quality AssuranceI am passionate about leveraging technology to drive operational excellence and innovation. Let’s connect to explore opportunities for collaboration and mutual growth!