Lync Configuration and Troubleshooting:Configured various Lync Call features, including Response Groups.Managed and troubleshot global simple URLs, such as Lync Meeting and dial-in conferences.Addressed issues related to Lync desktop sharing, PowerPoint sharing, and application sharing.Integrated Lync with Exchange for instant messaging and resolved EWS-related issues.Troubleshot sign-in issues for both internal and external Lync clients.Server Management:Configured… Show more Lync Configuration and Troubleshooting:Configured various Lync Call features, including Response Groups.Managed and troubleshot global simple URLs, such as Lync Meeting and dial-in conferences.Addressed issues related to Lync desktop sharing, PowerPoint sharing, and application sharing.Integrated Lync with Exchange for instant messaging and resolved EWS-related issues.Troubleshot sign-in issues for both internal and external Lync clients.Server Management:Configured features in the Lync Server Control Panel.Handled internal and external Lync Mobility issues.Managed Public Instant Messaging and Federation contact configurations.Configured Unified Messaging (UM) features including Auto-Attendant, Subscriber Access, and Dial Plans.Integrated Lync and UM servers for effective voicemail functionality and resolved voicemail issues (OVA, VM, Auto-Attendant).Resolved Lync Address Book download and search issues on both client and server levels.Diagnosed and recovered Lync SQL database issues.Upgraded Lync servers to the latest cumulative updates and addressed any update failures.Microsoft Teams Management:Assigned Microsoft Teams environment licenses and analyzed call quality reports.Configured Teams Federation and addressed related issues concerning Teams groups and meetings.Managed license assignments in Office 365 and executed user migrations from Skype for Business to Teams-only mode using PowerShell.Configured Teams response groups, call queues, and auto attendants. Show less

Lync Configuration and Troubleshooting:Configured various Lync Call features, including Response Groups.Managed and troubleshot global simple URLs, such as Lync Meeting and dial-in conferences.Addressed issues related to Lync desktop sharing, PowerPoint sharing, and application sharing.Integrated Lync with Exchange for instant messaging and resolved EWS-related issues.Troubleshot sign-in issues for both internal and external Lync clients.Server Management:Configured… Show more Lync Configuration and Troubleshooting:Configured various Lync Call features, including Response Groups.Managed and troubleshot global simple URLs, such as Lync Meeting and dial-in conferences.Addressed issues related to Lync desktop sharing, PowerPoint sharing, and application sharing.Integrated Lync with Exchange for instant messaging and resolved EWS-related issues.Troubleshot sign-in issues for both internal and external Lync clients.Server Management:Configured features in the Lync Server Control Panel.Handled internal and external Lync Mobility issues.Managed Public Instant Messaging and Federation contact configurations.Configured Unified Messaging (UM) features including Auto-Attendant, Subscriber Access, and Dial Plans.Integrated Lync and UM servers for effective voicemail functionality and resolved voicemail issues (OVA, VM, Auto-Attendant).Resolved Lync Address Book download and search issues on both client and server levels.Diagnosed and recovered Lync SQL database issues.Upgraded Lync servers to the latest cumulative updates and addressed any update failures.Microsoft Teams Management:Assigned Microsoft Teams environment licenses and analyzed call quality reports.Configured Teams Federation and addressed related issues concerning Teams groups and meetings.Managed license assignments in Office 365 and executed user migrations from Skype for Business to Teams-only mode using PowerShell.Configured Teams response groups, call queues, and auto attendants.Active Directory and Networking:Assigned Office 365 licenses and made modifications in Active Directory.Possess knowledge in installing operating systems, switches, networks, LAN, and WAN.Implemented security patches and managed firewalls. Show less