Sr Product Sppt Tech Advisor / Manager - Part of the SF Product support teamResponsible for providing inputs on key PBO builds and making sure the path to production is managed well. Management of PBO sandboxes for multi app functions

Leading the end to end Deliverability of monthly releases as a Production Support Lead.Leading Application Management / Support Process efforts for global application.Plan and Execute the monthly releases with 100% efficient deliverability.Requirement gathering and timely reporting for Operational Acceptance team.Leading the Environment Refresh process module and make sure the sandboxes are available on time for development activities.Offshore Release Management for the… Show more Leading the end to end Deliverability of monthly releases as a Production Support Lead.Leading Application Management / Support Process efforts for global application.Plan and Execute the monthly releases with 100% efficient deliverability.Requirement gathering and timely reporting for Operational Acceptance team.Leading the Environment Refresh process module and make sure the sandboxes are available on time for development activities.Offshore Release Management for the Sprint releases from the build team and PSS release thru Dev Ops flow (GitHub and ANT tool)Managing and leading the Quarterly Salesforce Major release impact analysis thru preview sandboxesPSS Release Calendar Vs Refresh Calendar Vs Salesforce Major Release Calendar managementCreation of multiple SOP documents for the project and drive the CI initiation for the team. Show less

2yrs of Onshore experience in Salesforce implementation in Service cloudBeing onshore liaison work closely with the client leadership of Engage team to make sure the application is up and running and fix any real-time issues at client site.Work thru between onshore and offshore teams and make sure we are closingtickets on time and within SLA’s.Conduct weekly meetings with Engage product owners to plan weekly and monthlyreleases and discuss thru ongoing issues if… Show more 2yrs of Onshore experience in Salesforce implementation in Service cloudBeing onshore liaison work closely with the client leadership of Engage team to make sure the application is up and running and fix any real-time issues at client site.Work thru between onshore and offshore teams and make sure we are closingtickets on time and within SLA’s.Conduct weekly meetings with Engage product owners to plan weekly and monthlyreleases and discuss thru ongoing issues if any.Leading Application Management / Support Process efforts for global applicationand make sure the work is completed on time from offshore to meet the client demands accordingly.Build good relationship with client onsite counterparts and try understanding the pain points and take it thru the discussion boards on both the shores accordingly to help them fix the top pain points.Work on work orders and make sure they are signed on time for charging time and billing accordingly. Work closely with my onshore manager and make sure things work smoothly and help within my capacity in generating reports and track SLA’s and make sure we are hitting our monthly and yearly targets accordingly. Show less

Leading Team activities as part of RUN Team (Support Team)Requirement gathering and Client interactions for day to day activity and reporting.Monthly PSS scheduling and execution planning for monthly releases.Sandbox Refresh and Environment Management Specialist.Team lead from Offshore, responsible for all the sandboxes maintenance and integration maintenance. Monthly Sandbox Refreshes (2 types of refreshes , one : Salesforce out of the box full refresh ... Two : Refresh of… Show more Leading Team activities as part of RUN Team (Support Team)Requirement gathering and Client interactions for day to day activity and reporting.Monthly PSS scheduling and execution planning for monthly releases.Sandbox Refresh and Environment Management Specialist.Team lead from Offshore, responsible for all the sandboxes maintenance and integration maintenance. Monthly Sandbox Refreshes (2 types of refreshes , one : Salesforce out of the box full refresh ... Two : Refresh of the sandbox with Snapshot tool) Responsible for the ticket management and SLA management activity and weekly and monthly business reporting on production support process. Show less