• Responsible for the Quality of Service Delivery throughout assigned account base• Serve as the single point of contact for the customer and sales team on all service delivery and customer service related matters and manages all aspects of service delivery operations end to end• Ensures service delivery is in accordance to contract service level agreements and meets or exceeds customer expectations• Manage customer expectations by effectively communicating contractual terms• Conducts service performance reviews with client; evaluates and articulates customer service performance levels related to contractual terms, identifies internal and external opportunities to optimize service, and drives and tracks results against plan• Responsible for engaging other service delivery teams and work across matrix organizations to optimize service quality and provide solutions to service delivery issues.• Develop and maintain direct relationships with customers, provide support, information, and guidance• Ensure the successful Integration of new products to the existing service base by partnering with the field service delivery teams to ensure service readiness• Proactively and expeditiously resolve and communicate customer impact items, follow escalation processes as required• Maintain knowledge of company Service Portfolios and incorporate them into account service strategy plans• Maintain accurate customer database in assigned accounts to ensure accurate and quality service response• Ensure revenue retention and growth tied to maintenance and billed work services• Identify and execute programs to achieve SLAs• Optimize field and support services resource utilization• Achieve service call reduction objectives• Obtain chronic unit reduction objectives• Achieve overnight down/extended down reduction objectives• Ensure appropriate call management processes

Billing, Collection, Resolve Customer Queries related to the subject, Sell the Products and have a good healthy relationship with the Customers by meeting them regularly.Coordinate with the internal Teams for the output of resolutions to the Customers Queries.

Billing, Collection, Resolve Customer Queries related to the subject, Sell the Products and have a good healthy relationship with the Customers by meeting them regularly.Coordinate with the internal Teams for the output of resolutions to the Customers Queries.

Monitoring the Rest of TN region for any Field Related issues in ATM's related to FLM, SLM and uptime.

Handling the overall Operation on daily basis with a Team members nearly 350+ employees.