Manjunath N Email & Phone Number

Professional EXPERIENCE:-One year as Software trainer in M5 INFO SOLUTION PVT. LTD, Bangalore. From 05/12/2013 to 02/01/2015.One and half year as SAP Admin in RANE ENGIN VALVES LTD, Tumkur .From 10/01/2015 to 06/05/2016Currently working in TVS ELECTRONICS LTD. Tumkur ( Onroll ) as Service level coordinator From 10/06/2016 to 31/03/2017, Executive store in-charge SCM Team From 01/04/2017 to 30/09/2018 and Team Leader 01/10/2018 to present.Job Role:– Team Leader ( Oct, 2018-Till date):-Taking care of the service operations with HP, Amazon & Dell products.Maintain and develop the Client relationship by giving continues service improvement.Ensuring project calls and closed as per scheduled.Ensuring handling escalation of calls and give best results to Customer.Responsible to achieve up-time commitment as defined in SLA.Effectively can manage multiple tasks simultaneously.Leading a team of more than 60 members including field and resident engineers & 05 authorized service partners.Managing performance metrics like FTC(Fix to commit), ETA(Estimated time to arrive), CE (Customer Experience), DTC (Day to Close), etc.Managing team of help-desk coordinators based on brandMonitoring the service calls logged to the field engineers & service providersResponsible for reporting and monitoring of service level maintenance & adherencePreparing Weekly/Monthly Reports of Deviation Vs SLA and review with the Service Manager weekly & Monthly with OM /ZM as the case.Provides oversight and management of service levels in accordance with Service Level Agreement including helping the regional teams in preparing the PPT & attending conference calls with operation mangers to present data.Ensures engagements drive the customers experience in line with the customer contracted services, managing customer expectations at all times.Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)Excellent oral and written communication skills.Strong interpersonal and organizational skillsBe a team player, be organized and have the ability to handle multiple projectsAbility to work independently with minimal supervision or function in a team environment sharing responsibilityCoordinate with our Branch office service team members related to any escalation or SLA Deviation. Also on weekend & Holiday support time has to interact with service partnersConducting review meetings to team and understand them the risks involved in projects.Making in Excel report for the all policies created.

• 

  Bapuji First Grade College

  First