Manjunath N Chari Email & Phone Number

Bangalore

Bangalore

 Handled Customer Support and the Sales team of the Client Monitoring and taking Escalation Calls as a Supervisor of the floor in concluding the sales Rigorously monitored calls and trained the team accordingly in achieving CSAT’s and Quality parameters of the Client. Provided Scripts, training to meet the AHT and providing CSAT accurately as per the SLA. Acted as One point of contact to the client in process improvement / Strategy building and sales track in behalf of the… Show more  Handled Customer Support and the Sales team of the Client Monitoring and taking Escalation Calls as a Supervisor of the floor in concluding the sales Rigorously monitored calls and trained the team accordingly in achieving CSAT’s and Quality parameters of the Client. Provided Scripts, training to meet the AHT and providing CSAT accurately as per the SLA. Acted as One point of contact to the client in process improvement / Strategy building and sales track in behalf of the company. Conducted rigorous trainings and implemented new strategies in call center operations in achieving companies’ goals. Have worked with the Client’s CRM and training the CRM flow process in the teams. Preparing of Roasters, MIS reports and sales reports on weekly & Monthly. In operations have also handled the complete transportation on the Employees of the company. Participated in management meetings and other training activities. Show less

Bangalore

 Handled Customer Support and the Sales team of the Client Monitoring and taking Escalation Calls as a Supervisor of the floor Interacting with the Client’s Via Internet calls in improvement of the Process Conducting regular team meetings, training and individual performance meets to improve the stability of the process. Achieved 98.5% CSAT and reduced the Abandoned Call rate with maximizing the efforts. Actively participated in regular Team huddles, training, and… Show more  Handled Customer Support and the Sales team of the Client Monitoring and taking Escalation Calls as a Supervisor of the floor Interacting with the Client’s Via Internet calls in improvement of the Process Conducting regular team meetings, training and individual performance meets to improve the stability of the process. Achieved 98.5% CSAT and reduced the Abandoned Call rate with maximizing the efforts. Actively participated in regular Team huddles, training, and process improvement. Preparation of Roaster’s, Weekly and Monthly reports on team achievements Participated in Team promotional activities and employee appraisals Show less

Bangalore

 Worked as CSR for a Credit Card process ( Barclay’s Bank and deutsche bank) Proven track record of highest sales / Conversions of Leads Awarded as 4 months continuous performer of the Month in sales and conversions Handled the sales team of Deutsche bank credit cards. Monitoring Calls & taking Escalation calls in concluding a sale