Manjunath Narashimaiah Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Seasoned leader with 20+ years in POS, fintech, banking, customer service, and operations.

Bangalore

Bangalore

 Periodic measurement & analysis of above main processes & key measures for continual improvement.  To ensure financial and other audits both internal and third party for proper governance.  To troubleshoot on and provide solutions for all concerns raised by various stakeholders  Planning of manpower requirement and recruitment implementation of personnel / HR policies of the organization and clarification of the same to employees To develop & review with the support of team and other partners for the KPIs, cycle time, feedback evaluation, process modification for Employee Learning, Training and Development. Employee Satisfaction and Grievance handling on HR issue. Competency and Skill Mapping. Communication Process. Performance management system Reward and recognition Process• Ensuring positive & productive relationship with the vendors and external clients.• Co-ordinating with various internal departments for goal fulfillment.• Responsible for setting up new call centers and process migrations.• Participated in CRM , dialer management , implementation and maintenance.• Competitive market planning and strategic planning analysis.• Playing an important role in Recruitment, Training, Team building.• Designing KRA’s and carrying out performance appraisals on a semi annual basis• Interacting with the Senior management and developing strategic and tactical plans for delivery of SLA’s.• Managing the operations keeping the cost of acquisitions in control through proper planning• Effective Manpower planning by forecasting the attrition percentage• Balancing responsibilities for short term and long term goals• Drive to learn and apply new ideas and skills• Able to co-ordinate multiple projects and meet dead line.Handling multiple call centers and managed process migration to new centers.

Bangalore

To develop and handle process and procedure to check attrition. Co-ordinate in Selection and proper socialization of new employees.Providing extensive training sessions for the new joiners.Ensuring continuous improvement and promoting strong cross-functional team building for optimal performance.Drive business and interfaces with the domestic clients.Responsible for continuous business process improvements.People Development.Product goals achievement.Provide customer service expertise and thought leadership across processes.