Bachelor of Computer Science and Engineering Graduate in IT industry with ITIL V3 certification,PRINCE2® Foundation Certificate in Project Management. Well versed with Mainframes Batch Monitoring and Scheduling Processes and worked extensively in TSO/ISPF, CA7,TWS(OPC),ZEKE,SAR,JHSP. Skilled at scheduling the deliverables, interacting with customers and organizing training for the team members.Working as a QMR(Quality Management Resource) of the team to ensure that all the process documents are in par with company standards participated in the team audit.Received accolades and internal certificate as best performer for a quarter.