A highly accomplished professional with a successful track record of transformational leadership, execution and innovation in the Industry. Proven in operational excellence, driving innovation, depth and breadth of business acumen, building strong organizations, and successfully driving change. Specialties' & Capabilities Walk through :1) Mastery over Customer Engagement & Building lasting relationships across the gamut of wide spectrum of Product & Services offerings.2) Expertise in setting up Virtual & Global Centre-of-Excellence (CoE) in RPA/Integrations & SAP S/4 Hana CoE across Global Delivery Centers. Being able to scale up Business/IT operations with a broad spectrum of 24X7 & 365 days coverage as per Follow-the-Sun Model of support.3) Passionate to be as Process intrinsic in approaching Opportunities & offering Solutions which will be built-to-suit to the best-in-class model.4) Capability to be a Key Influencer in driving IT Wellness, Get Well Programs, specialized & heightened Finance/IT engagement & also driving Business strategic initiatives.5) An alchemist in driving inclusive Service offerings within the gamut of the Services model as tailor made to organization.6) Effective driver in conceptualizing Business User Support strategy working along with Industry Experts, Vendors & Business Operations.7) Versatile & adaptive to drive Sales/Partner Transformation Effectiveness across Business Units & driving standardization & achieve harmonized Business Operations.8) Experienced in cohesively driving teams in day-to-day Operations & on strategic initiatives. Playing a lead role in supporting Management drive People/Process strategies.9) Qualified Lean Six Sigma Practitioner, Experienced in Quality Governance & Program mentoring.10) Fostering change & leading from the front to better handle Issues, manage Escalations & driving forces towards timely resolution11) Exposed in predictive Issue Management & being a predictable Business Liaison for the responsible areas.12) Unique capabilities in Transition Solution consulting, Due Diligence, Onshore, near & offshore process implementation strategy's.13) Thoroughly worked in Process Engineering & Workflow Solution implementation.14) Savvy & self initiator in fostering a better Internal/External Client Engagement & Total Customer Experience.15) Lastly people oriented & a Strong Leader driving inclusiveness & Transparency of Management.
Listed skills include Business Process, Outsourcing, Program Management, Business Process Improvement, and 46 others.