Audits, Risk and control, compliance, Quality, continuous improvements and Process Governance - HRS processes

Service transformations, Continuous improvement, Change management, Global HR transformation.. salary benchmarking etc.

Project management, Reengineering, consulting, Analytics, KPI dashboards, Change management,Risk Management, Resource and stakeholder management, Time and schedule management. Quality – Process improvements: Lean and six sigma projects / activitiesProcess design – AS IS and TO BE work flows and SOP creationsSecondary Research on pipeline accounts Act as a SME to support Healthcare, CPG & Retail projects

Contact Center Analytics: Managing strategic projects, reports and adhoc requests for a banking account. Drive thought leadership ideas within the team: explored ideas and delivered the benefits to clients –total impact $2MMEffectiveness of IVR, Work Station call enquiries and E-Service utilizationCampaign Analytics / Management Projects carried on campaign Analytics for Marketing effectivenesso ROI analysis : ROI for the investment made on campaignso Customer experience of attrition populationo Inactive account analysisAutomation and efficiency related projects

As a Transition Manager Due diligence across client offices in Europe to identify in-scope activities for transitions and to identify required skill sets, Prepared project plan for a phase by phase transitions - multiple process transitions, resource management, risk management, stake holder management Managed stake holder expectations to go-live Identify processes for transition – prepared as is and to be process mapsIdentify process improvement opportunities and FMEA for every processSkill set mapping and hiring right resourcesAs a Ops manager, Built a strong team of resources, headed the client Service and Delivery function for client IMS healthcare, Handled a team of close to 50 resources working on Client Service Reporting, Charting and delivery activities – End to end transitions - Due diligence to Go Live. Performed Secondary research, Market insights, New product performance analysis and reporting, Analysis on Market share and distribution etc

Managed a team of 16 analysts on preparing reports and data analysis – Sales reports, new product analysis, trend analysis, brand overview, category performance review, adhoc analysis on product performance. Done training and transitions – transitioned syndicated and custom database management for over 2000+ databases, managed work orders on handling the 4 different dimensions of data (Geography, Time period, products and measures) and carried out restatement of data.

Insurance – Claim AnalysisJoined as a Claim Resolution Processor my contribution to Hinduja TMT is in the area of processing insurance claims for its client AETNA Health Insurance Company in USA. Claim processing is done using mainframe database tools. The job involves a pressure of maintaining 100% quality processing of claims. I have had an overall claim processing quality of 100%.