A meticulous and highly competent Service Delivery Manager/Engagement Manager with track record of achieving best results in 18 years of my successful career. I have in-depth knowledge in IT Operations, Data Centre Management, Software Upgrades, IT Infrastructure Management. I am liaising with the clients to plan & execute projects, ensuring that teams have appropriate product and technical specifications, direction and resources to deliver projects & services.I’m expertise in Global Service Delivery Management, IT Infrastructure, Project Management, Technical Support, Data Centre Migration, Escalation Management, System Administration, Network Operations, Engagement Management and Team Management. I have a great exposure of working with large scale organizations like Zensar Technologies Ltd. -Pune, Network Solutions Ltd.-Pune, Intel Technology India Pvt. Ltd.-Bangalore and Network Solutions Ltd.I gained sound understanding of project and operational risk management capability by managing the resource, delivery or captive risk through systematic knowledge transition. I am also adroit in gathering requirements around functionality and translate those requirements into elegant functional solutions. I gained experience in management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings. My outstanding interpersonal and communications skills along with my positive attitude are major assets that have helped me surpass expectations in this profession. I am adept at assessing organizational challenges and creating solutions to showcase my abilities.