Seasoned professional with over 21years of experience with renowned brands namely, Ford Dealer India, Nissan Oman & Malaysia, Jaguar & Land Rover Bangalore India,Volkswagen,Skoda,BYD & Renault, Super cars Brunei as Group Aftersales Manager (Service Head) with expertise in managing all after sales business operations for Volkswagen Brunei Currently associated with Motorway Group Singapore As Aftersales Manager Workshop Business operation SYNOPSIS  Brilliant in driving Customer Service, Technical Coordination, CSI Achievements, Contact Centre Management, Quality Management Programs, Training & Development, Budgeting & Planning for Customer Satisfaction, driving Events & Programs in Dealer Network, Process Modifications, Audit and Implementations.  Demonstrated excellence in monitoring and reviewing: o Body shop, workshop revenue and human capital o Workshop productivity, utilization, recalls and repeat jobs. o Customer concerns and customer satisfaction o Spare parts department, inventory and price settings  Expertise in anticipating & capitalizing on market trends, identifying profit potential, formulating tactical plans, initiate. change and implement effective business strategies in challenging environments to enhance revenue generation, market share expansion & profitability  Well versed in ensuring compliance with manufacturer policies, warranties, procedures and guidelines, managing the administration of all warranty, receivables and service contracts and executing and maintaining excellent customer service levels in a timely and consistent manner commensurate with CSI (Customer Service Index) standards.  An assertive manager with strong aptitude in developing, leading, hiring, counseling, training highly effective work teams; possess outstanding motivational abilities to facilitate attainment of strategic goals and bottom line objectives. Excellent communication, negotiation, analytical, problem solving, organizational and inter-personal skills.