Teams Manager of 18 for a leading client in Retail industry. Maintaining KPI's such as Inventory Maintenance, Demand, Forecasting, Order Accuracy, Order Timeliness, Supplier OTIF, Invoice Disputes,

As Account Coordinator Management professional with 4 years of experience with focus on order management system Manage order to delivery process for prime products and components for dealers across Asia Region Maintaining consistency and content of primary products and components in the corporate price list  Expertise in Lane management, Manage Distribution process, orders screening, dealer acknowledgement, orders change/cancellation request as per the standard process Execute orders invoicing, debit, credit, shipment, insurance, documentation, Letters of Credit negotiation, and payment collection Advice dealers on special, non-standard ordering and shipping arrangements Maintain and follow best practice in documentation and adhere to SOX compliance Participate in any enhancement of the Corporate Order Processing Systems and provides system support expertise to dealers/subsidiaries/licensees in the region Execute KPI governance and maintain internal procedures and policies such as Order Guide, Trade compliance Working closely with external customers (forwarders, insurance agent, customs broker and banks) and internal contacts in plants, Districts, Cat Logistics and Business Units to meet the order delivery deadlines and receipt of payment Assists Orders Manager to improve operation efficiency, utilizing CPS guidelines, and to handle special projects & other assignments Maintain a productive work environment that achieves quality results, and a high level of customer services Expertise in handling of Import / Export shipments

Managing the parts orders placed by dealers for the Customer service team of 9. Analyze, responsible for providing support in delivering the KPI of orders to our Global leaders in United states. Collaborate with suppliers to Issue PO using Lognet and APO system, expediting, working with buyers, Inventory Management, Reduce Aged orders, analyze expediting and de-expediting opportunities to reduce Inventory and Cost, freight cost management.Accountabilities:  Accountable for teams KPI  Manage, train employees to obtain deliverables Drive continuous improvements, increasing team’s efficiency  Monitor and drive Operation Excellence among the team.Accomplishments DPIS project transitioned to India from US, developed Standard work Instruction for DPIS. Developed Macro’s using Attachmate to eliminate manual entries DPIS Claim process in APO system. Remarkable result award for achieving 98% Accuracy & Timeliness for DPIS continuously in the year 2019 Awarded Best Employee for driving: Recipient of Innovative idea award for consolidating stock orders which saved approximately $5K every month. Recipient of Innovative idea award for automating supplier OOR process saving 730 hours annually. Implemented mass uploading for supplier confirmation process with estimated time saving of 15 hours/week. Recognized for improving on time delivery and reducing past due of assigned suppliers.

 Process involves Quote to Cash operation Processing Online and Fax Order received from global customers. Processing manual orders Validating the booking parameters such as Pricing, Payment Terms, Discount, Bill to reference, merchandise etc. in Oracle 11i application program with the Leverage Orders submitted by the customer Analyzing issues such as configuration check, Compatibility Issue, fix the errors, contacting the customer, internal for resolution Generating Sales order Maintaining SLA and Qualities as per the company criterion