1. Plan the release of project deliverables and release life cycle.2. Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.3. Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. 4. Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not… Show more 1. Plan the release of project deliverables and release life cycle.2. Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.3. Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. 4. Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.5. Track the progress and find issues, if any. Always work to improve the process of release.6. Make sure that the release is planned, according to the requirements and budget.7. Schedule the release readiness reviews before deployment and milestone reviews after each release.8. Create plans for the implementation and deployment as per the release schedule.9. Plan and give weekly updates on the release activities10. Make sure the allocation of Release Engineers to every release.11. Communicate with release managers from different IT departments.12. Lead the Go-Live activities to deploy the software successfully.13. Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.14. Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.15. Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.16. Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management Show less

1. Migration of all remote and functional sites from vendor sites to our sites.2. De-tooling and retooling of all the sites region wise and handover to operations

1. Managing team and people of cloud infrastructure operations along with multiple teams for implementation2. Support the Cloud Services Senior Management on developing Migration Offerings.3. Own end to end operations by working closely with the client, local project manager and other IT stakeholders as applicable4. Lead the cloud operations team and provide strong technical support to the team5. Evaluate the requirements and determine actionable tasks and effort estimates for… Show more 1. Managing team and people of cloud infrastructure operations along with multiple teams for implementation2. Support the Cloud Services Senior Management on developing Migration Offerings.3. Own end to end operations by working closely with the client, local project manager and other IT stakeholders as applicable4. Lead the cloud operations team and provide strong technical support to the team5. Evaluate the requirements and determine actionable tasks and effort estimates for build projects6. Perform operational readiness tasks & ensure production acceptance criteria are met7. Develop, validate build, handover documentation for delivery/support (BAU) and handle patching related to customer specific requirement.8. Prepare operation plans and governance for customers in shared projects. 9. Work on IPC model and knowledge management for better service delivery.10. Work on SNOW for monthly reports and management review dashboard Show less

IT Operations- Change & Release Management

1. Reviewing and validating RFCs reject if the details are not appropriate, ensures that request is not a duplicate.2. Verify that all supporting artifacts are provided based on impact assessment result also maintain approved list of Standard changes.3. Perform risk assessment and assign relevant approvals for Standard changes along with this facilitate preparation of Forward Schedule of Changes.4. Identify and propose resolution of schedule conflicts5. Mainly notify… Show more 1. Reviewing and validating RFCs reject if the details are not appropriate, ensures that request is not a duplicate.2. Verify that all supporting artifacts are provided based on impact assessment result also maintain approved list of Standard changes.3. Perform risk assessment and assign relevant approvals for Standard changes along with this facilitate preparation of Forward Schedule of Changes.4. Identify and propose resolution of schedule conflicts5. Mainly notify stakeholders that changes are scheduled, approved, rejected and ready to be implemented and activated6. Monitor regular change control measurements by providing recommendation for changes to be promoted under Standard change classification.7. Monitor and Report change management statistics8. Facilitate in organizing meetings of Change Approval Board (CAB), Emergency Approval Board (ECAB)9. Conduct Post Implementation Review (PIR) of the changes implemented.10. Conduct Lessons Learned (LL) session and document it, a consolidated list of lessons learnt will be circulated among teams.11. Responsible for review of deployment (roll-out), back-out plans12. Responsible for successful deployment / back-out of change13. Verify that request is feasible to implement acts as an initial escalation point during the deployment and remediation14. Recommends deployment schedule and duration 15. Responsible for adequate staffing during change deployment window Responsible for assignment of Deployment tasks to deployment resource16. Assist Release manager during change window planning17. Review and provide your feedback of deployment/Verification and back-out steps18. Responsible for the execution of deployment / verification/ rollback steps as per the plan also provides recommendation for remediation actions in case of issues19. Responsible for identifications of any issues during deployment20. Responsible for triggering escalation matrix in case of deployment issues. Show less

1. Involve in Release planning, design, testing, deployment, and documentation. 2. Create and maintain rolling release calendar of go-live windows and releases.3. Monitors and help coordinate progress of software release phases by collaborating with PM’s and employing appropriate metrics/ management reporting.4. Knowledge of Release & change management processes to ensure all the releases coming into the systems are tested and documented.5. Communicate and maintain Release… Show more 1. Involve in Release planning, design, testing, deployment, and documentation. 2. Create and maintain rolling release calendar of go-live windows and releases.3. Monitors and help coordinate progress of software release phases by collaborating with PM’s and employing appropriate metrics/ management reporting.4. Knowledge of Release & change management processes to ensure all the releases coming into the systems are tested and documented.5. Communicate and maintain Release Calendars for each portfolio or business line.6. Communicate Pre- and Post-Deployment notifications to all stakeholders.7. Supports a portfolio of applications that deliver services & solutions to both internal & external customers.8. Assist as needed in Major Incident, potential escalations and problem management issues by reviewing the trend9. Perform Technical Reviews of planned changes into a Production environment and ensure high-level quality (no impact to IT and business) ensuring readiness of resources as part of the release schedule.10. Review, manage and implement highly complex and high-risk changes to critical business systems, monitor changes during the execution (back out, cancellation, Major Incident trigger) ensuring post-implementation reviews are conducted. Show less

1. Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process2. Remediate deviation of a process for primary and secondary control.3. Ensure closure of all revoked and team confirmed request records.4. Provide guidance to the team about access and revoke process on coordinating with multiple teams5. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities… Show more 1. Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process2. Remediate deviation of a process for primary and secondary control.3. Ensure closure of all revoked and team confirmed request records.4. Provide guidance to the team about access and revoke process on coordinating with multiple teams5. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Show less

1. Deployment/Migration of Retail IT Solutions on the entire production infrastructure.2. Maintain service level targets as per the plan and respond to requests.3. Coordinate and implement changes as required on all TESCO stores.4. Share knowledge among team members to ensure continuous support.5. We were also involved in change Management practices and processes.

1. As an individual contributor, I was part of prerelease test on products & application.2. We were part of major releases to ensure the server, client systems & tools are working as expected which intern help to Maintain service level target.3. Creating Technical documents for sharing knowledge among team members.4. Trained few engineers for this project & setup a team in Bangalore, Manila to perform this test for both EMEA & AMERS region.5. It was a value-added service to the… Show more 1. As an individual contributor, I was part of prerelease test on products & application.2. We were part of major releases to ensure the server, client systems & tools are working as expected which intern help to Maintain service level target.3. Creating Technical documents for sharing knowledge among team members.4. Trained few engineers for this project & setup a team in Bangalore, Manila to perform this test for both EMEA & AMERS region.5. It was a value-added service to the Editorial business and to test news headline, data for clients in various regions ahead of the articles to be published Show less

1. Rendering IT Services to KONE Employees globally.2. Troubleshooting on different Software Files, data sharing, Printer, Hardware, Network, User Access Management and server issues.3. Support provided to KONE employees for HP products through Remote access, Phone, Email and E-portal.4. Managing SLA of Incidents logged within the team.5. Worked on user’s rights and permissions in Active Directory.6. Understanding Change, Incident and Problem management operations

Project, Service and Sales

Worked on many projects from 15KVA generator to 2000KVA generator for different sites, factory, Industries, Shopping Malls, Commercial complex and Hospitals within short span of time.