Manjunatha Reddy Email & Phone Number

Bengaluru Area, India

DESKTOP SUPPORT ENGINEER L2 AND ASSOCIATE

Bengaluru Area, India

• Installation, Maintenance and Troubleshooting of PC’s.• Installation of Operating Systems, Service Packs and Patches. • Installation of authorized software’s as per Desktop Installation Checklist.• Installation and Troubleshooting of Microsoft Applications and other Software’s.• Installation, Configuration and Troubleshooting of Lotus mail clients 7.0 and 8.5.• Configuration and Troubleshooting of MS outlook, Mozilla Thunderbird.• Antivirus Software’s Installation and… Show more • Installation, Maintenance and Troubleshooting of PC’s.• Installation of Operating Systems, Service Packs and Patches. • Installation of authorized software’s as per Desktop Installation Checklist.• Installation and Troubleshooting of Microsoft Applications and other Software’s.• Installation, Configuration and Troubleshooting of Lotus mail clients 7.0 and 8.5.• Configuration and Troubleshooting of MS outlook, Mozilla Thunderbird.• Antivirus Software’s Installation and Troubleshooting.• Creating shared folders and assigning Permissions.• Troubleshooting of Network connections and assigning IP address.• Printers and Scanners Sharing, Installation and Troubleshooting • To ensure proper functioning of Printers and Scanners.• Performing Hardware and Network Maintenance and Support.• Managing different branches using tools like Net meeting and Remote Desktop.• Installation, Configuration and Troubleshooting of VPN.• Analyze and Fix the errors with appropriate certainty over time.• Remote tools used like Net meeting, Remote desktop, VNC and LANDesk in my project.• I had worked with Active directory to reset Domain password, account unlock.• Provided telephonic, remote and hands on PC support to troubleshoot user domain log in issues, • Ticket logging and resolving the issues within SLA related.• Handling Escalations and Resolving customers,field engineers,partner’s critical technical concerns.• Providing Technical Support to Field Engineers (All over India).• Responding to the issue which reaches Services Desk via phone & email Show less