Key Result Areas:* Showcased proficiency in IT Infrastructure, including Network, Telecom, WAN, LAN, Wireless, Voice, Datacenter, Microsoft 365, Firewall, and Cloud technologies.* Coordinated and managed people and teams to address complex challenges, foster continuous improvement, and maintain high levels of customer satisfaction.* Fostering seamless cross-functional coordination between the Network Operations Center (NOC) and Technical Assistance Center (TAC), ensuring synergy… Show more Key Result Areas:* Showcased proficiency in IT Infrastructure, including Network, Telecom, WAN, LAN, Wireless, Voice, Datacenter, Microsoft 365, Firewall, and Cloud technologies.* Coordinated and managed people and teams to address complex challenges, foster continuous improvement, and maintain high levels of customer satisfaction.* Fostering seamless cross-functional coordination between the Network Operations Center (NOC) and Technical Assistance Center (TAC), ensuring synergy across departments to optimize operational efficiency and resolve technical issues promptly. * Led cross-functional teams to develop strategic initiatives and align IT services with business objectives for ongoing success. * Embraced the latest technology trends and innovations, while consistently learning and developing skills necessary for diverse domains.* Drove continuous improvement initiatives to enhance efficiency and deliver IT services with excellence, ensuring alignment with organizational goals. Show less

* Excelled as an IT Platform Manager, spearheading Regional Data & Voice operations across the India Subcontinent and Middle Eastern countries.* Successfully managed Network & Telecom projects and day-to-day operations for over 44 sites, including R&D/Innovation Centers, Regional offices, Factories, Sales offices, Business Centers, and Warehouses.* Ensured effective management of AOP/budget for Network & Telecom infrastructure, optimizing resource allocation.* Developed business… Show more * Excelled as an IT Platform Manager, spearheading Regional Data & Voice operations across the India Subcontinent and Middle Eastern countries.* Successfully managed Network & Telecom projects and day-to-day operations for over 44 sites, including R&D/Innovation Centers, Regional offices, Factories, Sales offices, Business Centers, and Warehouses.* Ensured effective management of AOP/budget for Network & Telecom infrastructure, optimizing resource allocation.* Developed business justifications for new requirements and validated business requirements for both greenfield and brownfield sites.* Designed and implemented Network & Telecom infrastructure, covering Passive cabling, LAN, Wi-Fi, WAN, ISPs, Cisco IPT, and Mobile management.* Implemented new strategies and processes to enhance Network & Telecom services, driving operational efficiency and effectiveness.* Managed vendor relationships, conducted service/contract negotiations, and controlled costs to optimize expenses and deliver cost-effective solutions.* Managed Audio and Video conferencing setups, facilitating seamless communication and collaboration.* Proactively identified cost-saving opportunities through market scans for cost-effective and reliable solutions.* Showcased strong stakeholder management skills, including regular travel and participation in stakeholder meetings to ensure alignment with organizational objectives. Show less

As a IT Manager Regional Data & Voice Networks in Philips Lighting India Limited taking care of Network and Telecom Infrastructure & Operations for India Subcontinent, Middle East countries,

As a IT Support Specialist taking care of Data and Voice Infrastructure and Operations for India Subcontinent and Middle East countries

• Managing the Network & Telecom Projects as well as Operations.• Being as a Single Point of contact (SPOC) for all Telecom requirements, issues and operations.• Handling day to day Network & Telecom operations.• Validating the business requirements for new sites and providing the right solutions.• Design and Implementation of Network & Telecom solutions for new sites and renovated sites.• Design and Implementation of Cisco IP Telephony solutions,• Explore the proposals… Show more • Managing the Network & Telecom Projects as well as Operations.• Being as a Single Point of contact (SPOC) for all Telecom requirements, issues and operations.• Handling day to day Network & Telecom operations.• Validating the business requirements for new sites and providing the right solutions.• Design and Implementation of Network & Telecom solutions for new sites and renovated sites.• Design and Implementation of Cisco IP Telephony solutions,• Explore the proposals from different providers w.r.t technical and to meet the financial savings.• Exploring the Tariff plans with various service providers.• Incorporate new strategies for the network and telecom operations.• Preparing the business case and justifications for the Network & Telecom requirements to get necessary approval for HW procurement, changes, maintenance, and upgrades.• Handling the Global Audio and Video conferences accounts and devices.• Handling and supporting Cisco Telepresence rooms.• Supporting Global Events and webcast/Telecasting.• Telecom cost saving initiatives & coordinate with various Telecom and Network vendors. Show less

Responsible for Network and Telecom Infrastructure and Operations• Installation of Routers and Switches.• Installation & support for the CUCM (Cisco Unified Communications Manager), Cisco Unity /Unity Express/Unity Connection, Cisco Unified Contact Center Enterprise, Cisco Unified Enterprise Attendant Console, Analog Voice Gateways.• Implementing, Configuration and script writing for IVRS for Call Center call flows.• Handling the Incident & Service Requests fulfilments.

Responsible for managing the site Network & Telecom Services, End User devices, Servers.