• Led end-user IT operations ensuring 100% compliance with SLAs and KPIs for global enterprise clients.• Managed vendor relationships, optimizing contracts and reducing IT costs by 15% through effective procurement strategies.• Implemented IT service improvements, reducing incident resolution time by 25% through process automation.• Developed and enforced IT policies and procedures, aligning with ISO 27001 and 9001 standards.• Trained and mentored a team of 15+ support engineers, improving customer satisfaction scores by 20%.• Managed IT asset lifecycle, achieving 99% inventory accuracy and minimizing license compliance risks

• Directed IT operations for global clients, ensuring 24/7 support and delivering 99.9% system uptime.• Spearheaded IT infrastructure optimization, saving $200K annually through virtualization and cloud migrations.• Developed IT budgets and controlled expenses, achieving 10% cost savings year-over-year.• Managed multi-site infrastructure projects, delivering solutions on-time and within budget for Fortune 500 clients.• Ensured compliance with ISO 27001 and ITIL standards, driving audit success rates above 95%.• Automated IT workflows using Azure AD, Intune, SCCM, reducing manual efforts by 30%.• Delivered executive-level presentations and reports for senior management and stakeholders.

Manage and Support Network and Technical support through Helpdesk (Remedy)• Technial Support for 2000 users • Windows update for all users• Backup • Structure Cabling for new factory• IT Asset Management• Time Attendance system management• First point contact for PEB Factory for any IT Issue.• Maintain response and resolving time always below SLA for any incidents , change request and problems.