Manjunatha K Email & Phone Number

Bengaluru, Karnataka, India

• Led end-user IT operations ensuring 100% compliance with SLAs and KPIs for global enterprise clients.
• Managed vendor relationships, optimizing contracts and reducing IT costs by 15% through effective procurement strategies.
• Implemented IT service improvements, reducing incident resolution time by 25% through process automation.
• Developed and enforced IT policies and procedures, aligning with ISO 27001 and 9001 standards.
• Trained and mentored a team of 15+ support engineers, improving customer satisfaction scores by 20%.
• Managed IT asset lifecycle, achieving 99% inventory accuracy and minimizing license compliance risks

Bengaluru Area, India

• Directed IT operations for global clients, ensuring 24/7 support and delivering 99.9% system uptime.
• Spearheaded IT infrastructure optimization, saving $200K annually through virtualization and cloud migrations.
• Developed IT budgets and controlled expenses, achieving 10% cost savings year-over-year.
• Managed multi-site infrastructure projects, delivering solutions on-time and within budget for Fortune 500 clients.
• Ensured compliance with ISO 27001 and ITIL standards, driving audit success rates above 95%.
• Automated IT workflows using Azure AD, Intune, SCCM, reducing manual efforts by 30%.

Bengaluru Area, India

• Manage and Support Network and Technical support through Helpdesk (Remedy)
• Technial Support for 2000 users
• Windows update for all users
• Backup
• Structure Cabling for new factory
• IT Asset Management

Bengaluru Area, India

Master Of Business Administration (M.B.A.), Information Systems, First Class

Bachelor’S Degree, Computer Science, First Class