o Prepares reports, records progress and creates solutions to IT problems/issueso Performs basic analysis, design, implementation, and maintenance activities in various areas of ITo Resolving Incidents & Service Requests.o Detects, diagnoses, reports, and troubleshoots server, network performance and network access issueso Network supporto Asset management o Managing Critical File Servers o End User Supporto EU Training infrastructure supporto Multiple Remote… Show more o Prepares reports, records progress and creates solutions to IT problems/issueso Performs basic analysis, design, implementation, and maintenance activities in various areas of ITo Resolving Incidents & Service Requests.o Detects, diagnoses, reports, and troubleshoots server, network performance and network access issueso Network supporto Asset management o Managing Critical File Servers o End User Supporto EU Training infrastructure supporto Multiple Remote site supporto Go to person for the Leadership team for any IT support.o KPMG & ISO Internal & External audit support Show less

o Encryption & Decryption of any Machine with MacAfee antivirus. o Troubleshooting in Encrypted Machine.o Asset management o Print server configuration with Cirrato server.o Managing approx. 150 machines, 6 servers, 5 network printers, lease lines, & PRI lines.o Installation and configuration of VMware Esxi 4.X, 5.Xo Creating and managing virtual machines and installing VM Tools into VM’so Intel server HP DL 3XX & 5XX series, DELL power edge serieso Managing… Show more o Encryption & Decryption of any Machine with MacAfee antivirus. o Troubleshooting in Encrypted Machine.o Asset management o Print server configuration with Cirrato server.o Managing approx. 150 machines, 6 servers, 5 network printers, lease lines, & PRI lines.o Installation and configuration of VMware Esxi 4.X, 5.Xo Creating and managing virtual machines and installing VM Tools into VM’so Intel server HP DL 3XX & 5XX series, DELL power edge serieso Managing Critical File Servers o Managing Print servers with Equitrac Data Base (secure print Application) o Using Service-Now tool for incident, problem, asset and change managemento Validating the services provided by remote & onsite L2 engineers by commenting the tickets.o Multiple Remote site supporto End User Supporto EU Training infrastructure support Show less

• Effectively handled a team about 80 members in the Logistics Billing process environment. • Provide team with the vision of project objectives, motivate and inspire team members and effective counselling as needed. • Inventory analysis to track productivity and Quality. • Conduct monthly performance review presentations to Operations Manager. • Facilitate problem solving and collaboration. Encourage creativity, risk taking, and constant improvement. • Continuous… Show more • Effectively handled a team about 80 members in the Logistics Billing process environment. • Provide team with the vision of project objectives, motivate and inspire team members and effective counselling as needed. • Inventory analysis to track productivity and Quality. • Conduct monthly performance review presentations to Operations Manager. • Facilitate problem solving and collaboration. Encourage creativity, risk taking, and constant improvement. • Continuous interaction with the client to ensure client specification adherence. • Conducting update and training sessions for the team members.• Keep the project manager and product committee informed of task accomplishment, issues and status and provide guidance to the team based on management direction. • Effectively managed all reports of production, auditing and quality checks, error database, etc.• Handling Technical related issue & queries. Show less

• Resolved multiple issues to network systems to increase business functionality.• Protecting Network data, monitoring network performance management & optimization. Filtering user rights according to their need.• Perform regular backup using NTBackup.• Maintain Backup of servers on weekly and monthly basis. • Troubleshoot network, Internet and email problems for users.• By using active directory, on Windows 2003 Enterprise edition server, create user account, add machine to… Show more • Resolved multiple issues to network systems to increase business functionality.• Protecting Network data, monitoring network performance management & optimization. Filtering user rights according to their need.• Perform regular backup using NTBackup.• Maintain Backup of servers on weekly and monthly basis. • Troubleshoot network, Internet and email problems for users.• By using active directory, on Windows 2003 Enterprise edition server, create user account, add machine to domain, permission and maintain security.• Day to day job to provide support and monitor daily activity on servers. Show less