Manjunath Desai Email & Phone Number

Bengaluru, Karnataka, India

Here's my expertise in the Digital Adoption Platform (DAP)!🔧 Provided expert technical support for WalkMe's Digital Adoption platform, troubleshooting client issues to ensure seamless SaaS operations.🔧 Demonstrated in-depth product knowledge to guide clients through complex troubleshooting and implementation processes.🔧 Consistently recognized for excellence in customer service, maintaining the highest customer satisfaction survey ratings in the support team.🔧 Achieved a 20% technical growth in a single quarter, earning recognition as a top support influencer.🔧 Collaborated with product teams to provide feedback and suggest improvements based on recurring client issues and feature requests.🔧 Assisted clients with onboarding, training, and optimizing WalkMe solutions to enhance user adoption and engagement.

Bengaluru, Karnataka, India

•Resolving client problems within predicted time & support for smooth working of SaaS.•Troubleshooting the issue raised by the clients by providing exact resolution & RCA.•Experience with CRM customization, API Integrations, & Data migration.•Hands on experience about resolving & aligning the tickets raised from clients. •Working with Data Analytics, Optimization, Geo-fencing & Simulation runs.•Handling client calls with my expertise about the process & good communication skills.•Hands on experience of using many software’s like Jira, Elastic search, Open search dashboards, Meta base, Postman, Support tools, MS office Excel, Google sheets etc.

Jeddah, Makkah, Saudi Arabia

On-site Experience:•Led the implementation of SaaS solutions for a diverse client base in Saudi Arabia, including major enterprises in the Artificial Intelligence, Business Intelligence, Logistics & Supply chain management.•Conducted thorough needs assessments and gap analyses to customize SaaS solutions for clients, resulting increase in overall system efficiency and user satisfaction.•Provided comprehensive on-site training and support to end-users, resulting in reduction onboarding time and an increase in user adoption.•Acted as a subject matter expert on SaaS best practices, contributing to the development of internal knowledge resources and training materials.

Remote

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 7.07 Cgpa

Activities and Societies: VTU recognised project on Fingerprint based Electronic voting machines

Pu, Pcmb, 83

Sslc, General, 82.72