- Developed an automation solution to manage End-to-End mitigations for deployment failures and reduced manual interventions by 60% to the team using Logic Apps.- Played a key role in aiding and guiding the deployment team for the successful public launch of the Microsoft Fabric.- Implemented the incident automation to suggested mitigations, enrichment responses to support deployment engineers based on TSG.- Created an effective Power BI analysis report on deployment failures for each service area to evaluate the trends.- Amplifying the Power BI Reports/Dashboards on time to shows deployment cluster volumes, success/failure trends with SLA, deployment duration, automation assistance on weekly and monthly cycles for top level management.- Exploring assorted options and providing solutions to watch the Power BI service health via Power BI reports with help of Kusto (ADX) queries.- Performing the quarterly and weekly Performance testing with the help of BCDR (Business Continuity and Disaster Recovery) and Resiliency Drills to understand the product performance and reliability.- Managing and troubleshooting the Automation Services and Power BI Reports.

- Developed a Power App - Canvas for Microsoft Azure CXP - Cloud Academy team to track the support tickets and learning plans with categories like new access request, feature/content request, Bug reporting.- Developed automation workflows (with Azure Logic Apps and Power Automate) for managing work items based on the changes made in Power Apps with e-mail communications.- Implemented the likes and comments concepts into Power Apps, so that Engineers can prioritize the respective bug report/feature requests and incident communication.- Leveraged the deep linking function and used in the support ticket email communications for both User and Engineer.- Created different UI for respective categories in an interactive manner.- Developed a unique admin panel to administrate the app screens based on RBAC.- Implemented advanced filters and UI changes based on the RBAC.- Good knowledge on migration between environments for Workflows and Power Apps.- Implemented the theme step-up using the global variables to make changes at one place to reflect in all areas of the power apps (Our clients was inspired by my idea and implemented it on their existing power apps).

As a Senior Process Associate my major role was Quality (QA/QC), Admission technical support, Handling client email and responding queries, updates and feedbacks are up-to-date available to the team.- Developed automation workflow using Power Automate to send offer letters which reduced the manual efforts up to 80% for the Admission Operation team.- Good experience in developing applications using PowerApps with OneDrive, Excel, and SharePoint Online for students, admission team, tutors to track the course registration which reduced the manual tracking around 25% to 30%.- Developed Gecko forms based on various business requirement and importing the gecko data to Tableau dashboards and exporting to relevant processing team. - Assisting with Admission Technical Development Unit for monthly and quarterly software patch work updates and testing the new/enhanced features.- Data transactions (Import/Export) from Online portals, LRS and UCAS to the University database via XML datalink and maintaining Tableau dashboards.- Amplified the Tableau dashboards in a timely manner for the organized reports.- Possess excellent analytical and problem-solving abilities.- Delivering and implementing the project as per scheduled deadlines.

- Being a SME (Subject Matter Expert), Quality Analyst and Trainer for the project.- Traging the global mailbox and assigning the work to my team and the regional offices (India, Pakistan, Mauritius, North America, European countries).- Training the new hires, giving the seasonal training to the team of 20 members and solving the critical problems.- Developed SOP’s, process document workflows for current and future process steps.- Monitoring process checks for proper completion with correct frequency.- Identified and resolved process issues to encourage smoother procedures.- Client query and update handling, timely escalating the problem or faults.- Refreshment session and feedback given to team on daily basis to achieve 100% quality.