• Setup and successfully established the Project Management Office in Manthan Services.• Initiated and implements methodologies, process and procedures that will support Company Long and Short term goals.• Set-up project monitoring, controlling and tracking mechanism to ensure smooth execution of the project and monitor program.• Planning, Scoping, Effort, Schedule & Quality. (as per best practice guidelines).• Work effectively with all key stakeholders to ensure all resources are effectively utilized and maximize utilization by effective redeployment.• Assisting Delivery Manager / Lead in handling program levels issues, change request and risks management• Perform Internal audits and gap analysis.• Allocates appropriate resources to ensure that projects, enhancements and support is/are completed within committed time, scope and budget.• 3rd party vendor management – managing the defined scope, tracking and managing budget. • Managed multiple vendors in parallel leading to increase in turnaround time. • Preparation of weekly & monthly performance status reports to senior management.• Organize & conduct weekly review meeting to track and provide updates to the plan. Deviations, delays and reprioritization of tasks are highlighted and plan is calibrated to provide visibility across the team and management.• Manage resource pool across the delivery organization,• Calculate the resource leakage based on invoices raised by individual program managers for each month.• Track down inefficiency of resources in a team and highlight the same.• Monitor and track sales projections and pipeline using internally developed tools.• Financial tracking – Accounts receivables/payables, Revenue realization, Revenue leakage etc.• Effectively analyze sales forecasts against regional sales plans and forecasts to enable senior management decision-making.• Reports generated periodically: Individual Performances, Lost deals, New and Existing Accounts

• Conducting periodic process audits to ensure process health.• Developed strategic quality plan for Six Sigma implementation in Delivery Operations Division.• Facilitation & training on RCA, Metrics Management, Risk & incident Management.• Responsible for attaining Quality scores and CSAT scores.• Ensuring compliance of all projects in the SBU with the quality standards and processes • Training and facilitation on Project management life cycle.• Preparation and implementation of QMS process documents in line with Standards - such as ISO 9001, ISMS 27001, CMMi• Implementing ISO and related activities for Certification / surveillance.• Identification of process improvement initiatives• Developed strategic quality plan for Six Sigma implementation in Delivery Operations Division.• Set up & Develop process metrics, setup Quality process, MIS process, process base lining etc.

• Leader of improvement utilizing Lean and Six Sigma, which resulted in improved cycle time, a reduction processing errors and reduced waste for the project area.• Coordinate with the clients on process excellence activities.• Developed performance dashboards enabling business intelligence reporting including benchmarking, metric identification, and performance measurement, target setting and linking long-term objectives to specific deliverables. • Mentoring Kaizen Implementation process & preparing DMC documentation. • Assisting in transitioning of new projects/ process, setting up approaches for key processes, metrics identification and target setting, carrying out FMEA from offshore transition.• Engaged in Process Improvement projects.• Established Critical to Quality metrics for all processes Including Bank Reconciliations, Vendor payment Process, etc.,• Successful Transition of Accounts Payable, Bank Recon and PYES Process.• Responsible for preparing weekly, monthly MIS report.

• Data analysis on key operations metrics and provide business interpretations• Ensure SOX Compliance for the Whole Invoice Processing Bank Reconciliation Function –Active role in Internal SOX Audits• Ensure strict adherence to Quality Control Document. • Assisting the Quality Manager in implementing new quality initiatives• Involved with Quality team in implementing the designed Quality roadmap within operations