More than a decade experience in the customer service industry has broadened my horizons in Customer Management, Quality and Process Management, Operations and Call Center Management, Product and Process Management.Vast experience in managing the entire product life cycle, client life cycle, starting from maintaining client relationship and customer service. My domain expertise online, print, voice media in E-commerce and Travel Industry.As a strategic planner I take independent decisions while keeping the team and profit-generation in mind. My biggest strength is being product and customer focused along with good management and organizational skills. Over and again, I have proved my executive leadership with a track record of achievement in innovation and business results. With my unique blend of online and offline execution capability, I have always delivered results within the stipulated time frame. Over the years, I have ramped up business assignments and ensured effective service deliverables. The decade long knowledge in the industry has given me a complete exposure of online/voice products features with end-to-end solutions for domestic and international clients.My initial career stint with Biomerieux India exposed me to customer-defined roles. From there I went on to more challenging and senior positions in tradeindia - Infocom Network, Getit Infoservices, Hoppr-Hike and Amadeus India (Resbird Technologies).I am always on the lookout for innovative ideas, which can translate into viable business models. For any opportunity to invest or partner in innovative online/offline business models, feel free to contact me on LinkedIn or at manjumailbox@gmail.com.Specialties: Planning and Implementation of Call Center, Product Features, Process Management, Customer Relationship Management, Fulfillment Strategy, Customer Support, Service Delivery, Work Force Management, E-Commerce, B2B, Travel Industry, GDS, Incident Management, Airline API testing on GDS, NDC testing and implementation