Last Attempt age was 29 until Exam Year 2013.

Kindle Direct Publishing : Primary contact for on-boarding supportKindle Periodicals : Senior-most team member for ingestion supportDigital Content and Platform : Support of multiple customer facing time critical applicationsPart of November 2007 Kindle v1 launch, established processes across operations and development teams for resolution of incidents across multiple services. • 2011 : Saved 2 engineer days monthly by influencing planning for monthly vendor revenue report automation of Kindle Direct Publishing(KDP). • 2011 : Independently completed a complex, third party forums system migration from a legacy version necessitated due to security updates. • 2010-11 : Analyzed use cases for KDP sample re-generation requests. Built internal tool, enabling self servicing of high volume requests. Engaged with multiple teams to refine edge cases, influenced prioritizing feature for external launch, taking feature from genesis to delivery. • 2009 : Reduced business owners process overhead by requirement analysis and v1 delivery for automated Director level weekly progress report to mitigate inconsistencies from manual archiving. • 2009 : Implemented a self service tool for tracking errors from receipt to delivery for Digital Text Conversion Service to enable prompt resolution for high volume customer requests. • 2008 : Delivered work-schedule automation dashboard for operations team, setting up metrics and alerts for business process and SLA tracking and reporting process automation. • 2007 : Initiated scripts, reducing operations hire training time by half. Manual operation errors reduced by > 95% and efficiency increased by 20%.

• Sponsored Representative at FOSS.IN/2006, Asia's premier FOSS Conference. • Independent 2-member team building web platform for internal code quality analysis product.

Solo maintainer of legacy Perl CGI application, being conversant with open source technologies.