Alex Tam Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

Supervised a team of property management staff, ensuring effective coordination and execution of property operations.Managed a diverse portfolio including 2 high-rise residential buildings (150+ units each), 1 townhouse complex (200+ units), and 1 commercial plaza.Coordinated with vendors and contractors to ensure seamless property maintenance and repairs, optimizing cost-effectiveness and operational efficiency.Organized regular Board of Director Meetings and Annual Owner Meetings.Prepared and managed budgets, implementing cost-saving measures.Addressed resident inquiries, concerns, and complaints, achieving a high level of resident satisfaction through proactive issue resolution and improved communication channels.Conducted regular property inspections, documenting and addressing conditions to preserve and enhance property value, and implementing proactive maintenance strategies.

Toronto, Ontario, Canada

Property Portfolio:Overseeing 2 High-rise Residential Buildings with 150+ units each, 1 Townhouse complex with 200+ units, and 1 Commercial Plaza under the supervision of a Senior Property Manager.Vendor Coordination and Cost Optimization:Coordinated with contractors and vendors to facilitate seamless property maintenance and repairs. Developed and maintained strong relationships with service providers, negotiated contracts, and ensured compliance with quality standards. Worked to optimize cost-effectiveness and operational efficiency.Stakeholder Communication and Meeting Organization:Organized regular Board of Director Meetings and Annual Owner Meetings. Prepared agenda planning, meeting package, and documentation.Financial Management and Budgeting:Prepared and managed budgets. Implemented cost-saving measures, resulting 0% increase in CEF and achieved 100% budget adherence for two consecutive fiscal years. Collaborated on developing strategic investment plans.Resident Relations and Issue Resolution:Addressed resident inquiries, concerns, and complaints, achieving a high level of resident satisfaction rate. Implemented a proactive issue resolution system, reducing escalated complaints. Improved communication channels, and decreased response time.Property Inspection and Maintenance Strategies:Conducted regular property inspections, meticulously documenting and addressing conditions to preserve and enhance property value. Collaborated on implementing proactive maintenance strategies to ensure the long-term integrity of the properties.

Hong Kong Sar

Managed the comprehensive physical security operations for Standard Chartered Bank (HK) across 4 commercial buildings, 70+ retail branches, and critical facilities.Oversaw the daily operations of the Security Operation Centre (SOC) to ensure seamless and effective security measures.Successfully led security system projects, notably the Retail Branch Renovation and Commercial Building IP CCTV upgrade.Provided leadership, guidance, and support to the security team, consisting of in-house personnel and contract security providers.Developed, implemented, and maintained security policies and procedures to safeguard the company's assets and personnel.Conducted thorough investigations and gathered evidence in response to security incidents.Maintained constant awareness of emerging security risks and threats, offering strategic recommendations to senior management for mitigation.Collaborated cross-functionally with HR, IT, and Legal departments to ensure compliance with security and privacy regulations.Monitored and evaluated the effectiveness of security systems, procedures, and personnel, implementing improvements as necessary.Conducted training programs to educate employees on security policies, procedures, and best practices for personal security.

Hong Kong Sar

Hong Kong Sar