Mike Manley Email & Phone Number

Texas, United States

Coppell, Texas, Us

• Focused on Business Enablement of Operations, Entertainment, and Marketing needs through Technology.• Managed IT applications across 220+ locations, overseeing 2,500 POS terminals, 6,000 mobile terminals, 22,000 cashless arcade game readers, and 1,200 scoring systems for a $2B+ Family Entertainment Center market leader.• Oversaw technology implementation at 35 new locations contributing over $350M in annual revenue.• Collaborated cross-functionally to define and launch a mobile ordering platform to support a disruptive new service model; achieved sustained 85% adoption within weeks.• Led implementation of a reservation platform that automated processes, significantly enhancing guest experience and optimizing asset utilization through actionable data analytics• Architected redevelopment of Enterprise Data Warehouse focusing on data timeliness, accuracy, and actionable insights.• Collaborated on development and annual updates to five-year strategic plan to drive long-term business growth.• Transitioned team to outcomes-based methodology, boosting efficiency and eliminating previous workflow bottlenecks.• Cultivated strong relationships with Operations, positioning IT as a valued business partner and advocate.• Merged teams, processes, and systems from two successful brands into a unified portfolio• Implemented universal payment processor, reducing costs and enhancing visibility into guest transaction journeys.

Coppell, Tx, Us

Austin, Texas, Us

• Provided IT oversight of a $100M experiential, innovative entertainment provider of indoor skydiving in 72 global locations. • Fueled revenue growth by scaling systems, improving system performance and security and enhancing end user experience.• Oversaw e-commerce, infrastructure, application development, point-of-sale, quality assurance, and help desk staff.• Moved selected infrastructure to Amazon Web Services (AWS) to improve system availability, performance, and reduce costs.• Achieved 38% increase in e-commerce conversion rate through booking flow and speed improvements.• Attained top 25% rating for e-commerce website performance among retail e-commerce websites.• Enabled the opening of 30 retail locations and supported 1K+ users with all new policies, processes, and tools.

Columbus, Oh, Us

Chief Information Officer, 2010-2014Senior Director of Information Technology, 2009-2010Director of Application Systems, 2007-2008Application Systems Manager, 2006-2007• Oversaw technology, point-of-sale, custom development (.NET), ERP (Lawson), infrastructure team, and vendor relationships. • Interfaced with private equity owners to improve reporting to meet their needs.• Delivered $500K in annual savings from redesign of retail store telecommunications requirements.• Reduced costs 30% and improved system availability by transitioning to ERP hosting.• Recovered 13%+ of credit card revenue through automation and elimination of primary causes of credit card losses.• Achieved 2%+ reduction in labor hours by building labor schedule process and tool.• Brought systems into compliance with PCI DSS regulations.

Atlanta, Georgia, Us

• Planned and implemented Aloha point of sale technology and rolled out to Sbarro’s 500 retail dining locations.• Designed an automated process for updating 500 distributed systems, including central reporting of process status.

• Performed independent technology consulting for health care and hospitality clients.• Assisted clients in systems configuration and business acquisition integration.

Santa Clara, California, Us

• While at Arthur Andersen (acquired by Hitachi) led 20+ staff implementing technology solutions that enabled business growth.• Prioritized business needs, melding business and technology strategy as a consultant at a top five consulting advisory.• Director of IT for national health insurance client as an external consultant.

Bachelor Of Business Administration (B.B.A.), Management Information Systems And Services

Cio Institute