Offering content design and UX writing services. Let's build better products together 🤝View my portfolio at https://www.cursorandslate.com/

- Worked with payment operations (PayOps) and other KM specialists to revamp regional and central PayOps knowledge bases- Conducted user interviews to find out how PayOps specialists use their existing knowledge base and their pain points- Created flowcharts and visual guides to help specialists gain a better understanding of complex processes- Created Confluence templates to ensure consistency across the knowledge base- Wrote and edited content- Maintained the customer support (CS) knowledge base and helped CS specialists get up-to-date info by clarifying processes with subject matter experts

- Created UI and email content for a B2B tool that allows businesses to search and report content that infringes on their intellectual property (IP) rights or impersonates them across Meta technologies- Worked with a global product team to gain alignment on content direction

- Led the UX writing practice and co-created our team's vision, strategy, and initiatives- Conducted outreach and advocacy for the UX writing practice- Worked with UX designers to set up our UX writing engagement process- Led the creation of our first content style guide for UX writing- Created content for our Design System- Worked with UX designers, product owners, and business units to create UI content

- Created microcopy, stakeholder interview report, competitive analysis, personas, user journey map, user flow, wireframes, interactive prototypes, moderator guides, and conducted usability tests for mobile and web applications- Worked with other designers, project managers, development teams, and clients to create digitalexperiences for financial institutions

- Created microcopy, user flow, wireframes, interactive prototypes, logos, and splash screens for mobile and web applications- Worked with business stakeholders and development teams to create digital experiences for healthcare and internal business processes

- Management of a portfolio of scientific journals: worked with copyeditors, typesetters, and authors to ensure that each issue would be published in a timely manner- Book project management: coordinating workflow with copyeditors, typesetters, authors, cover artists, and marketing executives- Client and stakeholder management- Copywriting blurbs for use in print, online, and social media outlets- Copyediting book manuscripts- Created draft layouts for books

- Partial management of the book production process- Worked with typesetters and external vendors to coordinate the submission of print-on-demand (POD) titles