Founder
Current- Developed and fostered relationships with local neighborhood and prospective customers to increase in-store sales by 18%- Collaborated with Drexel and University of Pennsylvania’s campus organizations to launch events such in UPenn’s Summit and Drexel’s CAB organization to allow customers to DIY bubble teas and raise awareness- Analyzed weekly performance using cash flow model and tracked expense closely to avoid shortage in cash - Recruited employees quarterly and constantly coached everyone throughout the season by giving evaluations and hosting staff meetings- Handled all customer service complaints, refunds, and questions, assuring all customers were satisfied - Launched marketing campaigns to increase sales and brand awareness both online and in store such as seasonal special series and customer reward system
