Manlio Martellucci Email & Phone Number

Rome Area, Italy

• Responsible for the strategic business and operational development of the Rome and Naples offices in the area of Smart Government:
• Managing business activities in the Smart Government and e-business.
• Planning and managing business contracts.
• Managing and coordinating relationships with clients and partners.
• Managing and technical coordination of projects from the analysis and development to the delivery stages.
• Managing and coordinating project teams.Other activities:

County Dublin, Ireland

Tasks related to the introduction of a new communication strategy of the Business Engagement Framework, aimed at reducing the risk of errors in IT projects and improving risk management and control from the project planning phase to the final implementation and innovation stages.

County Dublin, Ireland

• Internal IT Consultant; Senior Information System Analyst; Customer Service Team Coordinator; Customer Service Agent
• Developed a system to centralise data from all IT projects and avoid the dispersion of documentation, intellectual capital and previous experience in the customer service area (Knowledge Management).
• Developed reporting strategies in the Hertz European Service Centre, in order to reduce intermediate steps and improve data quality.
• Collaborated with the customer service department to utilize available resources. I suggested and implemented the integration of various departments and systems in order to increase productivity and quality.
• Managed and developed a Customer Relationship Management database (CRM).
• Developed business user requirements, system documentation, process flows and database and data modelling procedures.

Rome Area, Italy

• Coordinated external contributors from different parts of Italy.
• Supervised the sports sections of several regional and national newspapers.
• Responsible for editing and publishing: Almanacco del Calcio Laziale (1997); Annuario del Settore Giovanile Laziale (1998).

Rome Area, Italy

Wrote regional and national interest articles. Was an external contributor to other publications.

Msc In Business Studies And Management Consultancy, Business/Managerial Economics, Mbs

Thesis: “Research on the optimisation and alignment of IT expenses with business strategies through the use of a Business Engagement.

Bsc In Management & Information Systems, Management Information Systems, General

Thesis: “Implementation and management phase of client relations; a strategy to avoid failure. Case study: Hertz, Iarnrod Eireann”.

Undergraduate Degree In Social Sciences, Political Science And Government