Manmeet Kaur Email and Phone Number
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I believe purposeful, committed actions can drive change — because I’ve been a part of making it happen.I build customer-centric approaches to care that leverage teams, technology, and tools to enable patients to take control of their health. After a few years of building workforce solutions in developing countries, I’ve devoted the past 15 years to advancing proactive, value-based care in the US.In 2012 I started City Health Works in Harlem, NY, with a mission to help people with chronic conditions gain the knowledge, skills, and confidence to take control of their health by building a new workforce of locally hired, highly trained health coaches.City Health Works delivered industry-changing results, including a 7:1 ROI, in the deployment of technology-enabled, clinician-supervised health coaches delivering enhanced primary care support to vulnerable patients. City Health Works’ local hiring model gained national attention, with features in Politico, PBS Newshour, NPR, the Economist, Brookings, and more.In 2020, my team and I acquired a large, 20-year-old independent multi-specialty practice in Washington Heights, NY, and founded CHW Cares. After three intensive years of focus on transforming the practice from fee-for-service into value-based delivery, we sold the medical assets of CHW Cares to Oak Street Health.Diverge Health, a company I co-founded in 2023, acquired the IP of CHW. I work with talented colleagues to scale that work ― defining and refining population health solutions in the rapidly growing markets we serve. The work we're doing inspires me for the possibilities ahead because I know together, we can shape the future of care in transformative ways.When I am not building better healthcare, I am boxing, biking, or singing kirtan with my three boys.
Diverge Health
View- Website:
- divergehealth.org
- Employees:
- 89
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Chief Population Health Officer, Co-FounderDiverge HealthIndianapolis, In, Us -
Chief Population Health Officer And Co-FounderDiverge Health Jan 2023 - PresentWorking with the group that acquired the IP from City Health Works, I was recruited to help found Diverge Health, a value-based care company established in partnership with Triple Aim Partners, with Google Ventures as its primary investor. Diverge Health partners with independent primary care providers to improve health outcomes and reduce the cost of care for Medicaid through full-risk contract arrangements. Diverge Health’s population health strategy is based on the health coaching model I created in 2012 in New York City and ran for over a decade.I partner with an accomplished set of leaders across clinical, technology, operations, and people operations to define and refine population health solutions in the markets we serve. It’s a process of seeing circumstances with fresh perspectives, finding new solutions to old problems, and inspiring individuals to join the journey forward.At our fast-growth, early-stage, VC-backed company, I am responsible for the design and deployment of patient interventions in the states we serve:• Refining the right mix of interventions across the diversity of high-risk Medicaid and Medicare populations under our full-risk arrangements with payor partners.• Creating and guiding the user-focused Care Product team that leverages prior clinical/health coach practitioner experience with U/X skills to provide point-of-care decision support and performance monitoring.• Building an interdisciplinary team to support the scale-up of hiring and training of our novel clinical and non-clinical workforce model ― upfront training, on-the-job apprenticeship, and quality assurance.• Developing the roadmap to savings through continuous refinement of cost and revenue models. -
Ceo | Co-FounderChw Cares, Inc. Apr 2020 - Oct 2022Eight years after starting City Health Works, my team and I acquired and integrated a 20-year-old, independent, multi-specialty practice and relaunched as CHW Cares to provide value-based care for older adults with chronic conditions in underserved neighborhoods.The practice served 12,000 patients annually, encompassing established medical and dental services, and enhanced both operations and patient experience. During the acquisition and transformation, we:• Raised $5.3M in equity financing to establish CHW Cares and secured $5M in debt from Carver Bank to finance the acquisition.• Modernized the practice, transitioning from paper-based billing and scheduling to electronic systems, and introduced electronic medical records to improve patient operations.• Reduced patient wait times from 2+ hours to ~30 minutes and embedded health coaching for continuity of care.• Secured a full-risk contract with Bright HealthCare, embedding City Health Works’ health coaching model and co-developing a joint model of care for CMS, alongside a co-branded campaign to expand membership in value-based care.When Bright HealthCare ceased operations, my team and I swiftly implemented an austerity budget, streamlining focus to maintain stable unit economics and debt service requirements. I guided CHW Cares through this period, securing buyers and facilitating the sale of medical assets to Oak Street Health (NYSE OSH). -
Ceo | FounderCity Health Works Jan 2012 - Mar 2020Harlem, New York, UsI began my work with community workforce initiatives in South Africa, India, and New York City, and in 2012, pioneered a health coaching model to address chronic care needs and reduce costs in underserved communities. Operating as City Health Works, this coaching framework and our proprietary software served as the model for CHW Cares and Diverge Health.CHW demonstrated a 7:1 ROI in the deployment of highly trained, clinician-supervised, non-clinical workers to deliver enhanced primary care support to vulnerable patients. We also:• Achieved a 36% reduction in care costs for diabetes/hypertension patients and 50% fewer ER visits for asthma patients, in relation to controls.• Served approximately 5,000 patients across New York City and Upstate New York, achieving an average A1c reduction of 1.0%-1.5%, with 80% of patients showing clinical improvement.• Partnered with health systems and community health centers across New York to integrate clinical and home-based care.City Health Works also:• Raised ~$6.5M in non-dilutive investment capital, generating ~$2M in revenue in the final year.• Transitioned from a 501c3 to for-profit to scale impact, with a rapid business transformation in response to COVID-19.• Maintained a year-over-year Net Promoter Score (NPS) of 90. -
Inaugural Janice Nittoli FellowThe Urban Institute Feb 2017 - Feb 2018Washington, District Of Columbia, Us -
FellowDraper Richards Kaplan Foundation Dec 2014 - Dec 2017Menlo Park, Ca, Us -
Social Impact FellowGlg (Gerson Lehrman Group) 2014 - 2016New York, Ny, Us -
Summer Mba Intern, Community Health / Ambulatory CareNew York Presbyterian Hospital Jun 2011 - Aug 2011New York, New York, Us -
ConsultantThe Earth Institute, Columbia University Sep 2009 - Aug 2010New York, Ny, Us -
Researcher, Strategic ResearchSeiu Local 32Bj Aug 2008 - Aug 2009New York, Ny, Us -
Business Development CoordinatorLabournet Services India Pvt. Ltd. Nov 2006 - Jul 2008Bengaluru, Karnataka, InLed business development during start-up phase for LabourNet, a social enterprise that has since scaled nationally in India as the premier workforce development organization across multiple sectors. -
Third Millennium Human Rights FellowMamelani Projects (Cape Town) | Human Rights Law Network (New Delhi) Sep 2005 - Oct 2006Designed and built nutrition-focused income generation program for unemployed, HIV-positive youth.
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Policy Research Associate, Economic Justice ProjectBrennan Center For Justice 2004 - 2005New York, New York, UsField research for report on workplace conditions in unregulated sectors.
Manmeet Kaur Skills
Manmeet Kaur Education Details
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Columbia Business SchoolHealthcare | Service Operations | Entrepreneurship -
Barnard CollegeAnthropology | History
Frequently Asked Questions about Manmeet Kaur
What company does Manmeet Kaur work for?
Manmeet Kaur works for Diverge Health
What is Manmeet Kaur's role at the current company?
Manmeet Kaur's current role is Chief Population Health Officer, Co-founder.
What is Manmeet Kaur's email address?
Manmeet Kaur's email address is mk****@****rks.com
What is Manmeet Kaur's direct phone number?
Manmeet Kaur's direct phone number is +191784*****
What schools did Manmeet Kaur attend?
Manmeet Kaur attended Columbia Business School, Barnard College.
What are some of Manmeet Kaur's interests?
Manmeet Kaur has interest in Civil Rights And Social Action.
What skills is Manmeet Kaur known for?
Manmeet Kaur has skills like Policy, Research, Community Outreach, Business Development, Human Rights, Nonprofits, Public Health, Grant Writing, Business Planning, Fundraising, Social Entrepreneurship, Project Management.
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