Manmeet Kaur

Manmeet Kaur Email and Phone Number

Chief Population Health Officer, Co-founder @ Diverge Health
Indianapolis, IN, US
Manmeet Kaur's Location
Indianapolis, Indiana, United States, United States
Manmeet Kaur's Contact Details
About Manmeet Kaur

I believe purposeful, committed actions can drive change — because I’ve been a part of making it happen.I build customer-centric approaches to care that leverage teams, technology, and tools to enable patients to take control of their health. After a few years of building workforce solutions in developing countries, I’ve devoted the past 15 years to advancing proactive, value-based care in the US.In 2012 I started City Health Works in Harlem, NY, with a mission to help people with chronic conditions gain the knowledge, skills, and confidence to take control of their health by building a new workforce of locally hired, highly trained health coaches.City Health Works delivered industry-changing results, including a 7:1 ROI, in the deployment of technology-enabled, clinician-supervised health coaches delivering enhanced primary care support to vulnerable patients. City Health Works’ local hiring model gained national attention, with features in Politico, PBS Newshour, NPR, the Economist, Brookings, and more.In 2020, my team and I acquired a large, 20-year-old independent multi-specialty practice in Washington Heights, NY, and founded CHW Cares. After three intensive years of focus on transforming the practice from fee-for-service into value-based delivery, we sold the medical assets of CHW Cares to Oak Street Health.Diverge Health, a company I co-founded in 2023, acquired the IP of CHW. I work with talented colleagues to scale that work ― defining and refining population health solutions in the rapidly growing markets we serve. The work we're doing inspires me for the possibilities ahead because I know together, we can shape the future of care in transformative ways.When I am not building better healthcare, I am boxing, biking, or singing kirtan with my three boys.

Manmeet Kaur's Current Company Details
Diverge Health

Diverge Health

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Chief Population Health Officer, Co-founder
Indianapolis, IN, US
Employees:
89
Manmeet Kaur Work Experience Details
  • Diverge Health
    Chief Population Health Officer, Co-Founder
    Diverge Health
    Indianapolis, In, Us
  • Diverge Health
    Chief Population Health Officer And Co-Founder
    Diverge Health Jan 2023 - Present
    Working with the group that acquired the IP from City Health Works, I was recruited to help found Diverge Health, a value-based care company established in partnership with Triple Aim Partners, with Google Ventures as its primary investor. Diverge Health partners with independent primary care providers to improve health outcomes and reduce the cost of care for Medicaid through full-risk contract arrangements. Diverge Health’s population health strategy is based on the health coaching model I created in 2012 in New York City and ran for over a decade.I partner with an accomplished set of leaders across clinical, technology, operations, and people operations to define and refine population health solutions in the markets we serve. It’s a process of seeing circumstances with fresh perspectives, finding new solutions to old problems, and inspiring individuals to join the journey forward.At our fast-growth, early-stage, VC-backed company, I am responsible for the design and deployment of patient interventions in the states we serve:• Refining the right mix of interventions across the diversity of high-risk Medicaid and Medicare populations under our full-risk arrangements with payor partners.• Creating and guiding the user-focused Care Product team that leverages prior clinical/health coach practitioner experience with U/X skills to provide point-of-care decision support and performance monitoring.• Building an interdisciplinary team to support the scale-up of hiring and training of our novel clinical and non-clinical workforce model ― upfront training, on-the-job apprenticeship, and quality assurance.• Developing the roadmap to savings through continuous refinement of cost and revenue models.
  • Chw Cares, Inc.
    Ceo | Co-Founder
    Chw Cares, Inc. Apr 2020 - Oct 2022
    Eight years after starting City Health Works, my team and I acquired and integrated a 20-year-old, independent, multi-specialty practice and relaunched as CHW Cares to provide value-based care for older adults with chronic conditions in underserved neighborhoods.The practice served 12,000 patients annually, encompassing established medical and dental services, and enhanced both operations and patient experience. During the acquisition and transformation, we:• Raised $5.3M in equity financing to establish CHW Cares and secured $5M in debt from Carver Bank to finance the acquisition.• Modernized the practice, transitioning from paper-based billing and scheduling to electronic systems, and introduced electronic medical records to improve patient operations.• Reduced patient wait times from 2+ hours to ~30 minutes and embedded health coaching for continuity of care.• Secured a full-risk contract with Bright HealthCare, embedding City Health Works’ health coaching model and co-developing a joint model of care for CMS, alongside a co-branded campaign to expand membership in value-based care.When Bright HealthCare ceased operations, my team and I swiftly implemented an austerity budget, streamlining focus to maintain stable unit economics and debt service requirements. I guided CHW Cares through this period, securing buyers and facilitating the sale of medical assets to Oak Street Health (NYSE OSH).
  • City Health Works
    Ceo | Founder
    City Health Works Jan 2012 - Mar 2020
    Harlem, New York, Us
    I began my work with community workforce initiatives in South Africa, India, and New York City, and in 2012, pioneered a health coaching model to address chronic care needs and reduce costs in underserved communities. Operating as City Health Works, this coaching framework and our proprietary software served as the model for CHW Cares and Diverge Health.CHW demonstrated a 7:1 ROI in the deployment of highly trained, clinician-supervised, non-clinical workers to deliver enhanced primary care support to vulnerable patients. We also:• Achieved a 36% reduction in care costs for diabetes/hypertension patients and 50% fewer ER visits for asthma patients, in relation to controls.• Served approximately 5,000 patients across New York City and Upstate New York, achieving an average A1c reduction of 1.0%-1.5%, with 80% of patients showing clinical improvement.• Partnered with health systems and community health centers across New York to integrate clinical and home-based care.City Health Works also:• Raised ~$6.5M in non-dilutive investment capital, generating ~$2M in revenue in the final year.• Transitioned from a 501c3 to for-profit to scale impact, with a rapid business transformation in response to COVID-19.• Maintained a year-over-year Net Promoter Score (NPS) of 90.
  • The Urban Institute
    Inaugural Janice Nittoli Fellow
    The Urban Institute Feb 2017 - Feb 2018
    Washington, District Of Columbia, Us
  • Draper Richards Kaplan Foundation
    Fellow
    Draper Richards Kaplan Foundation Dec 2014 - Dec 2017
    Menlo Park, Ca, Us
  • Glg (Gerson Lehrman Group)
    Social Impact Fellow
    Glg (Gerson Lehrman Group) 2014 - 2016
    New York, Ny, Us
  • New York Presbyterian Hospital
    Summer Mba Intern, Community Health / Ambulatory Care
    New York Presbyterian Hospital Jun 2011 - Aug 2011
    New York, New York, Us
  • The Earth Institute, Columbia University
    Consultant
    The Earth Institute, Columbia University Sep 2009 - Aug 2010
    New York, Ny, Us
  • Seiu Local 32Bj
    Researcher, Strategic Research
    Seiu Local 32Bj Aug 2008 - Aug 2009
    New York, Ny, Us
  • Labournet Services India Pvt. Ltd.
    Business Development Coordinator
    Labournet Services India Pvt. Ltd. Nov 2006 - Jul 2008
    Bengaluru, Karnataka, In
    Led business development during start-up phase for LabourNet, a social enterprise that has since scaled nationally in India as the premier workforce development organization across multiple sectors.
  • Mamelani Projects (Cape Town) | Human Rights Law Network (New Delhi)
    Third Millennium Human Rights Fellow
    Mamelani Projects (Cape Town) | Human Rights Law Network (New Delhi) Sep 2005 - Oct 2006
    Designed and built nutrition-focused income generation program for unemployed, HIV-positive youth.
  • Brennan Center For Justice
    Policy Research Associate, Economic Justice Project
    Brennan Center For Justice 2004 - 2005
    New York, New York, Us
    Field research for report on workplace conditions in unregulated sectors.

Manmeet Kaur Skills

Policy Research Community Outreach Business Development Human Rights Nonprofits Public Health Grant Writing Business Planning Fundraising Social Entrepreneurship Project Management Hospitals Healthcare Management Competitive Analysis

Manmeet Kaur Education Details

  • Columbia Business School
    Columbia Business School
    Healthcare | Service Operations | Entrepreneurship
  • Barnard College
    Barnard College
    Anthropology | History

Frequently Asked Questions about Manmeet Kaur

What company does Manmeet Kaur work for?

Manmeet Kaur works for Diverge Health

What is Manmeet Kaur's role at the current company?

Manmeet Kaur's current role is Chief Population Health Officer, Co-founder.

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What is Manmeet Kaur's direct phone number?

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What schools did Manmeet Kaur attend?

Manmeet Kaur attended Columbia Business School, Barnard College.

What are some of Manmeet Kaur's interests?

Manmeet Kaur has interest in Civil Rights And Social Action.

What skills is Manmeet Kaur known for?

Manmeet Kaur has skills like Policy, Research, Community Outreach, Business Development, Human Rights, Nonprofits, Public Health, Grant Writing, Business Planning, Fundraising, Social Entrepreneurship, Project Management.

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