A seasoned professional, I am an accomplished author, management consultant, and student of Industrial and Organizational Psychology with expertise spanning over 20 years. My rich experience encompasses operations, sales, marketing, and business management in diverse sectors such as retail, BPO, B2B, textile, FMCG, media, entertainment, and not-for-profit.Throughout my career, I have successfully designed and overseen projects contributing to customer retention and growth across various industries. Additionally, I have played a pivotal role in establishing and advancing a not-for-profit organization, earning it multiple accolades. This organization has provided sustainable livelihoods to over two hundred families in Gujarat and Punjab.In my current role as Senior Manager of Client Servicing & Operations at an Event Management company specializing in Continuous Medical Education, I handle a wide range of responsibilities. These include managing human resources, encompassing recruitment, manpower planning, training and development, team feedback, grievance handling, appraisal, induction, documentation, and key accounts. I collaborate with a dynamic team to develop effective processes for communication, execution, event planning, and organization, both in-person and online.My influence extends to organizing conferences with more than 6000 delegates, overseeing all aspects of events from initial planning to execution and post-event reporting.
Listed skills include Management, Team Management, Retail, Business Development, and 46 others.