“Efficient Package Handler | Expertise in Compliance and Documentation | Proven Track Record in Reducing Operational Errors and Enhancing Team Efficiency”- Ensuring accurate processing and shipment of merchandise, demonstrating strong attention to detail.- Showcasing excellent problem-solving and regulatory knowledge while achieving 99% compliance with international shipment regulations.- Establishing effective communication with stakeholders to resolve documentation issues, ensuring timely shipment clearance.- Utilizing best practices in tracking systems, reducing operational errors by 85% and improving team efficiency.

"Customer Support Specialist | Expert in Technical Troubleshooting & Problem Resolution | Proven Track Record in Enhancing Service Efficiency and Customer Satisfaction”- Respond to telecom customer inquiries, resolve issues efficiently, and provide product and service information across multiple communication channels, including phone, email, and chat.- Analyzed and resolved technical problems related to the product, ensuring minimal disruption to customer transactions.- Achieved up to 95% CSAT by being the first point of contact for customers, ensuring resolution through clear, effective communication.- Managed and documented all customer interactions in the CRM systems, ensuring accurate records and seamless service.- Actively participated in quality assurance reviews, maintaining high service standards and compliance with SOPs.

Executed the scheme “Promotion on Agricultural Mechanization for in-situ management of crop residue in the state of Punjab” under ICAR-160 (PC-2476) at KVK, Amritsar- Utilized root cause analysis to identify underlying issues behind inefficiencies.- Identified areas for process improvement in various departments and organized meetings to showcase innovative machinery solutions.- Delivered 100% of project reports on time, a comprehensive database of collected data for analysis and future reference, while maintaining comprehensive documentation, ensuring 98% accuracy.- Fostered effective collaboration among team members, receiving a team collaboration score of 4.7/5. Setting realistic project milestones and deadlines in consultation with project team members to successfully achieve desired outcomes.