Manminder Kaur Email & Phone Number

Singapore

Singapore

Singapore

Recruited into high-visibility role, partnering with the Chairman and Senior Leadership Team (SLT) in driving the definition, refinement, and implementation of the organisation’s business strategy. Develop strategic framework as part of executive team to ensure commitment, clear and concise understanding for achieving strategic priorities. Ensure organisation-wide efforts are delivering consistently in a tangible, efficient and effective manner. Oversee all global administration processes and manage team of senior executive assistants. Support the Board in the recruitment of the leadership team and key positions, creating c-level job descriptions and participating in recruitment activities. Planned and executed global SLT meetings such as global town halls and leadership off-sites. Meet SLT and Director training needs. • Introduced and cascaded the Entrepreneurial Operating System (EOS), a comprehensive business system for SLT and Directors across entire international organisation. Led end-to-end project, from sourcing technology implementer to facilitating user trainings. Set quarterly strategic meetings for continuous alignment of focused roles with business goals.• Revitalised the performance review process now used as blueprint across the global organisation. Designed employee training and mentoring programs, built succession plans in leading the talent management lifecycle. • Designed engagement initiatives and programmes informed by bi-annual employee engagement survey results analysed with all stakeholders. • Developed travel policy for an effective compliance and cost control framework. • Led scorecard setting initiatives, strengthening culture of continuous improvement and management to business KPIs. Subsequently tracked companywide metrics with business intelligence tool.

Led delivery of best-in-class services to Million Dollar Round Table (MDRT) members, a niche group of the highest performing distributors. Served as operational and sales enablement partner, supporting their sales goals by managing their clients’ high volume of calls and communications and coordinating of team’s complex calendars. Updated sales information decks. Maintained documentation of sales, operations and invoicing processes and workflows. Updated onboarding program to decrease time to productivity for new team members. Developed SOP manuals. Configured Salesforce and Pure Cloud as per distributor needs. • Pioneered the Distributor Care function, leading ground up establishment of its people, systems, processes and KPIs. Subsequently promoted to manage and lead team. Onboarded, trained and developed new hires. Documented SOP as requirement for MAS approval.• Shortened invoice generation lead time for insurance receipts via a new process that significantly increased efficiency. Worked in collaboration with IT team to achieve said gains. • Established call volume as metric for service level evaluation, leading to more effective service monitoring and management.• Overhauled library of training materials and resources with deep dive into and integration of the most up to date content and best industry practices.

Singapore

Managed administrative and operational support for the CEO, playing critical role in developing and maintaining a system of prioritisation, complex calendar management, meeting planning and managing logistics for team engagement and experiences. Assumed central coordination for both internal and external requests across a wide variety of business concerns. Proactively managed cadence for standing meetings. Planned meeting agenda in collaboration with top management. Provided buffer for CEO by working behind the scenes to solve problems, mediate disputes and deal with issues prior to escalation. • Created an Excel-based travel claim file which increased accuracy and ease of claims for the CEO from AXA.• Notably the only EA to work closely with Board of Directors in the management of Board activities. • Developed the “Super Secretary Skills” course, an upskilling initiative for AXA secretaries. Identified the best productivity courses and programs, structured the course and gained instant leadership approval for execution.

Singapore

Supported overall office operations and the CEO to ensure timely engagement with internal and external customers and stakeholders. Oversaw the CEO engagement, calendar, Board communications and deliverables, operational processes and assisted the SLT on special projects. Instituted regular weekly reporting by the secretaries and contributed to their annual reviews. Collaborated with vendors for lease renewals. • Managed end-to-end establishment of the new physical office, located optional space and managed the logistics and fit out to set up both a functional and optimal workplace. • Standardised the secretaries’ ways of working and behaviours across global offices. Travelled to India and Dubai for n the ground execution of initiative in close collaboration with country Office Managers and HR.

Singapore