Manmohan Singh Email & Phone Number

Ahmedabad, GJ, IN

Ahmedabad, Gujarat, India

• Worked well in a team setting, providing support and guidance.
• Resolved problems, improved operations, and provided exceptional service.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Monitored systems in operation and quickly troubleshot errors.

Ahmedabad, Gujarat, India

• Working in Services Desk L2 for Future Group.
• Handling incoming queries and help requests from end-users, either via email or over the phone
• As Service desk analysts directly resolve user technical issues as they arrive, involve remotely accessing the user’s computer and making changes to their system and settings
• Escalate user support requests to higher-level IT support specialists
• Installing & Configuring local Printers & Network Printers
• Configuring Mail Clients such as Outlook 2012/2016, Zimbra Desktop, Mozilla Thunderbird

Ahmedabad Area, India

• Monitoring and supporting the company's network security and data center networks
• Troubleshooting, creating, and updating firewall policies
• Creating, implementing, and maintaining network documentation
• Designing and directing system configuration and installation to accommodate the network needs of employees
• Optimizing network performance by updating hardware and software from time to time
• Maintaining records of hardware and software used in network systems

Ahmedabad Area, India

• Worked In-Network and Monitoring Team of Future Group.
• Also worked as Technical Helpdesk Coordinator and provided technical solutions to client users
• Installation and configuration of the router, switch, workstations, and printers.
• Installation of Microsoft Office, configured email accounts and shared resources. Provided ongoing technical support and service.
• Escalation to ISPs for any type of service outrage and reporting to top management