Extensive & diverse experience spanning 19+ years in Operation & Process Management, Client Relationship Management, Business & Vendor Management, People Management, Cost Management, Business Development.Domain:>NBFC Business Loans, BFSI - POS-Merchant Acquisition, Credit Card, CASA, Insurance, Collections.>FMCG - Customer Service Management, Email Management, B2B Sales/ Marketing.>Healthcare (Beauty, Baby & Cosmetic Products) - Customer Service Management, Email Management, B2B Sales/ Marketing.> Pharma (OTC Products) - >FMCG - Customer Service Management, Email Management, B2B Sales/ Marketing.> ECommerce - Customer Service Management, Email Management, B2B Sales/ Marketing.>TRAVEL - Customer Service Management, Email Management, B2B Sales/ Marketing.>Consumer Durable - Customer Service Management, Email Management, B2B Sales/ Marketing. Handled large team sizes - up to 200+.>Operation & Process management.>People Management.>Vendor Management.>Client Relationship Management. >Revenue & Performance Management>Project Management.>Cost Reduction & Profit Accountability.>Business Development.>Inside Sales, Tele sales Management.
Listed skills include Vendor Management, Team Building, Management, Call Centers, and 14 others.