Manmohan Singh Sahdev Email & Phone Number

Mumbai, Maharashtra, India

BUSINESS LOAN.Direct Sales Management / Vendor Management / Cost Management.Responsible for the Pan India business on the whole for Direct Sales vertical.Oversee the daily operations of Direct business and Vendor Center. Ensure all activities run smoothly and efficiently.Strategize and plan for effective resource utilization, process target alignment, revenue maximization.Managing - Direct Sales / Service / Operations / Resourcing / Profitability.Manage Data Vendors, Aggregator Data Base, In-house Leads.Managing Workstation, Database, Dialer, Vendor and Telecom Billing.Responsible for service delivery & Operational ExcellenceDelegate responsibilities to subordinates and review them periodically.Provide supervision, guidance, coaching, recognition, motivation and training to department personnel.Provide hands on assistance to the team in case of problems, both through direct interventions and monitoring.Regular Performance Review with team to ensure smooth functioning of the campaign.Driving business growth through identification & penetration of new market segment.Work closely with Business Development Team, Credit Team to ensure Credit Policy is followed while sourcing and acquiring.Key Account Management and Cost Management.Perform regular performance review with the team to ensure smooth functioning of business.

Navi Mumbai, Maharashtra, India

Head Of Contact Center / Client Management / Cost Management.■ Responsible for delivery of process requirements and managing operations key accounts.■ Revenue maximization, Achievement of service level agreement.■ Delegate responsibilities to subordinates and review them periodically.■ Provide hands on assistance to the team in case of problems, both through direct interventions and monitoring.■ Managing Workstation, Database and Telecom Billing.■ Responsible for service delivery & Operational Excellence■ Analysing client requirements and have a clear understanding of Technology deliverables.■ Regular Performance Review with the clients to ensure smooth functioning of the campaign and value adds in the process.■ Follow up with existing client for add-on business opportunity.

Mumbai Area, India

AVP- Regional Head for West Region*POS MERCHANT ACQUISITION.*BUISNESS LOAN. Indirect & Direct Sales, Operations Management, Bank Relationship Management, Service Management, People Management, Cost Management.Responsible for the business on the whole for West- Sales / Service / Regional Operations / Resourcing / Profitability.Leading team of Sales / Operations / Service.Maintain and build Partner Bank & NBFC relationship.Key account management and Cost management.Working Closely with Bank partners to give feedback on quality of leads and improve merchant aquisition.Co-ordinating with NBFC credit to ensure team understands the policies.Training the team on Selling Strategy, Product Features, and Credit Policies.Build strong sales team and keeping them trained and motivated to achieve sales objectives.

Mumbai Area, India

Operation & Process management:*Promote the image of the Bank in a professional and positive manner. *Communicate technological needs and/or system performance to management to maximize the contribution of the technology towards the banks customer service and sales goals.*Identify and report service deficiencies and improvement opportunities within the banks delivery channels and their associated vendors.*Strategize and plan for effective resource utilization, process target alignment, revenue maximization.*Achievement of SLAs & meeting of all timelines.*Responsible for the development, implementation, enhancement and support of call center systems, technologies and strategies. *Oversee the daily operations of all Call Center department functions.*Ensure activities run smoothly and efficiently.* Provide supervision, guidance, coaching, recognition, motivation and training to department personnel.*Participate in marketing campaigns and product launches.*Achive sales, quality control and customer service goals.*Perform direct supervisory duties of department staff and coordinates staff for coverage in all related areas.*Perform regular performance review with the vendor to ensure smooth functioning of the campaigns.

Andheri, Mumbai

Domestic & International Call Center Operations Management, Client Management, Vendor Management, Business DevelopmentOperation & Process management:*Responsible for delivery of process requirements and managing entire Mumbai Operations.Responsible for managing projects/key accounts as diverse as:Domestic Customer Care Help Liine For: Johnson & Johnson. Piramal Health Care. Zydus. Nivea. Heinz. Finolex.Domestic Outbound Lead Generation For: NeoGrowth. Sennheiser.Domestic Inbound and Outbound Loyalty Programs For: Master Card, ICICI Prudential, Pantaloons.Domestic Service Tracker CSAT For: Philips, PerkinElmer.International Customer Care Help Lines For: AT&T Netherlands, International Back Office Data Management for U.S.Pratham.International Back Office Order Processing for Johnson & Johnson Vision Care (Australia & New Zealand)Operation Management:*Strategize and plan for effective resource utilization, process target alignment, revenue maximization.*Achievement of SLAs & meeting of all timelines.*Delegate responsibilities to subordinates and monitor/review them periodically.*Managing performance of individual teams through performance management, career planning strategies and sharing of best practices.*Provide hands on assistance to the team in case of problems, both through direct interventions and monitoring.*Ensure implementation of quality systems and procedures.*Provide support in successful transition of projects.*Managing Workstation, Database and Telecom Billing and raising these bills to the client.*Responsible for service delivery & Operational ExcellenceClient Management:*Analysing client requirements and have a clear understanding of Technology deliverables.*Regular Performance Review with the clients to ensure smooth functioning of the campaign and value adds in the process.*Regular follow ups with the client for recovering outstanding bills.*Amendments to contracts.

Andheri, Mumbai

*Managing team motivation/energy using innovative ideas, goals management while mapping out individual growth charts and mentoring members for larger responsibilities.*Aligning team to process goals through maximizing performance and productivity. Weekly one-on-one and monthly score cards. Conducting employee monthly performance appraisals.*Primarily responsible for team performance management against daily/weekly/monthly goals.*Participation on daily client conference calls, call calibration, quality feedback sessions, process reviews by client management team. *Ensure higher retention level and maintain attrition to acceptable levels over a period of time.

Mumbai Area, India

Lead, Managed, Motivated and Supervised team of executives.For Outbound ICICI Loan Collection.Bajaj Finance Consumer Durable Mail Loan Verification

Mumbai Area, India

Handle inbound calls and provide level technical support for DSL Internet connection for AT&T Wireless U.S.A, handle enquires and document complaint and ensure proper resolution is provided as per TAT.