Gary Mann Email and Phone Number
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Transformational leader thriving in environments requiring major operational changes and improvements, systematically mapping and executing growth strategies that yield notably higher sales and revenue. Accountable leader valuing staff ability to drive new business development, reduce costs, deliver superior customer service, and maintain high client retention. Solution-driven, cultivating staff cohesiveness through communication. Specializes in large-scale technology support for leading healthcare providers, delivering $150M+ in client solutions. Retained 100% of all clients, increasing add-on work by 30%. Two-time “Best In KLAS” Recipient for Partial IT Outsourcing, actively building relationships with clients to identify and address emerging issues.Navigated underperforming account issues to consistently maintain cost levels and avoid service level agreement (SLA) penalties through relentless focus on quality performance. Delivery lead in negotiating $200M+ in outsourcing (application support) contracts. Tapped repeatedly, by clients and executives to manage problem and high-risk client accounts.
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Managing Director Application Management DivisionCtg 2010 - PresentAmherst, New York, UsManage multi-platform application support for the largest academic medical centers and healthcare delivery networks in the country. Pilot pre-sales support, building a dedicated team of subject matter experts (SMEs) to confer with clients throughout sales lifecycle. Grew team from 35 people to 150 analysts. Overhauled a 30-year-old methodology, successfully attracting new clients. Elevated revenue from $6M to $25M per year through responsive and qualitative customer service coupled with continuous improvement. Reversed flat growth, high staff turnover, and poor service delivery, jumpstarting account growth, onboarding 9 new clients in 18 months against a previous pattern of 1 per year. Progressively infused quality standards into overall operations, empowering managers to work independently while maintaining a team environment and dually stressing accountability. Introduced a robust client communication solution.Reduced turnover from >25% per year to <5% during tenure in role. Expanded analysis team from 35 to 150. -
Senior Project ManagerCognizant 2007 - 2010Teaneck, New Jersey, UsCrafted ICD 10 implementation strategyLed $50M testing and reporting writing component of an $800M insurance administration system replacement. Oversaw 140 on/offshore testers and report writers. Worked through cultural issues created misunderstandings and questions of integrity -
Vice-PresidentFirst Consulting Group 1998 - 2006Saltillo, Coahuilla, MxWorked with company to assist in the development of outsourcing in IT operations to include as applications management, data center management, networking, service desk and desktop support for large scale inpatient/outpatient environments. Emphasized service delivery improvements and process improvements, creating strong client alliances. Outsourced large medical center system operations accounts, transitioning and onboarding staff through planning, knowledge transfer, and communications. Defined service level agreements (SLAs), including the data collection, and reporting processes. Promoted to Senior Manager within 1 year of hire, demonstrating an engaging, down-to-earth communication style. Held multiple roles, including as Account Manager, Senior Manager, and Director prior to appointment as Vice-President. Stepped up to salvage a failing relationship, fulfilling SLAs and cementing client satisfaction.
Gary Mann Skills
Gary Mann Education Details
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University Of Northern ColoradoBusiness -
University Of ArizonaBachelor Of Science - Bs
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Trinity UniversityInformation Systems
Frequently Asked Questions about Gary Mann
What company does Gary Mann work for?
Gary Mann works for Ctg
What is Gary Mann's role at the current company?
Gary Mann's current role is Managing Director Application Management Division.
What is Gary Mann's email address?
Gary Mann's email address is gm****@****aol.com
What schools did Gary Mann attend?
Gary Mann attended University Of Northern Colorado, University Of Arizona, Trinity University.
What skills is Gary Mann known for?
Gary Mann has skills like It Strategy, Program Management, Vendor Management, Process Improvement, Sdlc, Healthcare Information Technology, Outsourcing, It Outsourcing, Project Management, Hipaa, Business Process Improvement, Integration.
Who are Gary Mann's colleagues?
Gary Mann's colleagues are Doreen Dorame, Joshua Surprenant, Johnny Hildebrand, Vincent Gentile, Alex Santos, Pavel Tompa, Sang Huynh.
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