Manna Samuka Email & Phone Number

Chicago, Il, Us

United States

• Performed comprehensive understanding and continuous learning of the following Cisco solutions: Core Routing & Switching, Unified Communications, Security and Wireless. • Articulated technology and product positioning to customers in technical and business positions.Perform product research and comparisons between vendor products to determine optimal configurations based on client requests and network requirements. • Acted as Subject Manner Expert and resolved issues related to dated and incomplete Bills of Materials (BOM)Provide high level advice and design for deal registration submissions and Necessities. • 3-years of relevant Tier One technical experience.Attention to detail and excellent written and verbal communication of technical content.Expanded knowledge of continuously evolving enterprise technology of industry.Strong business judgment and high level of process development. Additional Responsibilities. • Communicated and collaborated with Non-Cisco manufacturers and vendors regarding product configurations and recommendations. Intercept high volume of emails/tickets, re-prioritizing based on business needs.

Greater Chicago Area

• Programmed ST600 Routers and Orbit ES, V and Orbit 8 devices for retail traffic analytics. • Performed RMA and device reset for Orbits ES, V, 8 and ST600.• Performed tasks in Remedy Ticketing Software pertaining to tracking, returning and testing ST600, Orbit ES, V and 8 . • Assembles PPS for Export.

Greater Chicago Area

Cyber Security MST Analyst -• Handled and assist clients with MST and Legacy PCI Compliance Pen Testing. Enroll and schedule Tier testing Listen carefully and asked questions clearly and politely to diagnose the nature of the problem. • Assisted Spiderlabs with Threat Management fight cybercrime threat intelligence, detection, protection and remediation services.• Assisted Spiderlabs with Access Vulnerability Management proactively scan, test and remediate application, database, and network vulnerabilities to protect client's data. • Assisted Spiderlabs with Compliance Management to identify and deploy security best practices and reduce risk with a multi-compliance framework.Knowledge of supporting, configuring, and administering network devices and systems including routers, firewalls, switches, and wireless access points. ABILITIES• Monitor networks to identify device misconfigurations and component implementations that could present vulnerabilities • Interpret topography, network design drawings and blueprints as well as the ability to create IP addressing schemes and use subnetting • Evaluate the administration, design, installation, configuration and troubleshoot Cisco© IOS devices for internet and server connectivity.

Greater Chicago Area

• Handled and assisted students with discrepancies pertaining to FAFSA’s and computer users with a problem. Listen carefully and asked questions clearly and politely to diagnose the nature of the problem. Then guided students through the problem-solving steps.• Troubleshoot and Operated Regent and PeopleSoft Software, MS Office, MS Access Helpdesk Application, Adobe Photoshop, Internet (Explorer, Google, Chrome, Firefox) • Access computers with printers and software to operate applications. Troubleshoot BSOD on Computers.• Resolved problems, performed upgrades, and maintained end user Mac, Pc’s, IoS devices.• Installed, maintained and configured employee desktop and laptop computes.• Performed software upgrades on employee desktop and laptop computers.• Process loan applications and guarantees electronically, while resolving applicable errors.• Process FAFSAs, ISIRs, and ISIR corrections electronically, while resolving applicable errors.

Greater Chicago Area

• Responsible for electronically processing a high volume of loan applications and guarantees, financial aid Applications, COD grant payments data, ACH & wire transfer, and other financial aid information.• Process FAFSAs, ISIRs, and ISIR corrections electronically, while resolving applicable errors.• Troubleshoot and Operated Campus Vue Software, MS Office, MS Access Helpdesk Ticketing Application, Adobe Photoshop, Internet (Explorer, Google, Chrome, Firefox) • Field phone calls and emails from computer users with a problem. Listen carefully and asked questions clearly and politely to diagnose the nature of the problem. Then guide the caller through the problem-solving steps.• Performed software upgrades on employee desktop and laptop computers MAC and Pc’s• Resolved problems, performed upgrades, and maintained end user Mac, Pc’s, IoS devices.• Performed software upgrades on employee desktop and laptop computers.• Installed, maintained and configured employee desktop and laptop computes.• Provided network access support both general and specific service support, Active Directory.