Mannam Kishore Kumar Email & Phone Number

Bengaluru, Ka, In

Hyderabad, Telangana, India

Mumbai, Maharashtra, India

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Greater Bengaluru Area

• Solved the sale margin difference between offline and online sale from 5% to 2%.• Solved the ODR (Order Defect Rate) from 12% to 6% with implementing better inventory sync up methods.• Solved support issues resolution TAT• Reduced customer queries with process implementation on addressing them on timely basis.• Rolled out delivery charges at store level, zone level slab wise which increased the online operations by 2%.• Rolled out online operations PAN India within short span of time. • Rolled out “Extended Catalog” by integrating Big Bazaar with Easyday online platform to increase assortment, enabling convenience of ordering Big Bazaar items from Easyday membership app.• Improved Order Defect Rate by 15 percentage points by improving inventory calculation and system sync.• Enabling Product Substitution concept for fast moving Grocery items based on consumer research and demand elasticity.• Enabled Refund processing post invoicing in one go, followed by notification to customer to improve CX.• Rolled out on Order Rescheduling to facilitate the customer with ease of delivery and facilitate business for reducing delivery cost.• Rolled out “Order Modification by customer” to increase average order value and provide customer a wider opportunity to save delivery fee and no extra cost for business.• Rolled out Easyday.in (a subsidiary website for Easyday online) for selling Membership (Loyalty program).• Rolled out functionality to convert payment failed orders to COD to minimize loss of orders due to payment failures.• Rolled out quantity restriction on item sale for regulating the sale of items during mega sale events for Offline vs online channel.• Identified KPIs and facilitated dashboards for assessing business health from OMS perspective, followed by laying product roadmap for Commerce Engine Platform.

Hyderabad, Telangana, India

• Assistant Product manager for enterprise product, which involves end-end product management (Non-Technical)• Streamlined the enterprise customers on-boarding and engagement process by adapting the available resources within the organization for a smoother and effective product delivery and on boarding operations, with which onboarding and training time has reduced by 30 %.• Tailored the existing process to meet the current volume of increasing accounts and changes with the platform, by minimizing the dependencies with multiple systems and manageable with the implementing JIRA as a single ticketing toll for all the operational and onboarding clients.• Implemented best practices as a project management standard which includes project documentation and metrics by enabling delivery managers to have a effective monitoring and control over the projects.• Serving as an Assistant Delivery manager for 2+ enterprise multi-location projects. which includes project execution from the requirement gathering phase to the closure of the project.• Assistant Product Manager for one of the in-house enterprise products which is especially for the MID enterprise customers.

Hyderabad, Telangana, India

• Directly and indirectly managed a team of 8 resources in MIS, Graphic designs and UI/UX coding functions and Data sourcing• SPOC for all new developments such as mobile apps, product level enhancements.• Building e-commerce platform roadmap • Identify & analyze business need for new developments; focused on product evolution through innovation & customization including running multi-currency, multi-country setup on a single platform, COD, delivery slots, etc.• Improved on-site experience through better showcase & product displays, migrating to responsive designs, adding shopping lists, online chat • Advocate industry best practices to client on business strategy and execution• Customizing the consumer experience of Departmental Store v/s Grocery Store • Customer Fulfillment for multiple shipping profiles – delivery slots, click & collect, PUP Points etc.• Product Bundles targeting different personas/groups & bouquet offerings.• Product portfolio rationalization, competitive price analysis, customer segmentation for targeted marketing • Analyzing business data, financial information, and commercial needs of the clients to evaluate business opportunities and scale up the accounts.• Responsible for maintaining Account Health by Monitoring and consultation resulting in Brand profitability.• Communicating with various teams and stakeholders at all organizational levels effectively.• Strategic Understanding of product development methodologies and project management disciplines to onboard clients and deploy new modules & products.• Working with cross-functional teams to streamline the operations and escalation handling.• Establishing productive, professional relationships with key personnel in assigned customer accounts.

Bachelor Of Technology - Btech, Aerospace, Aeronautical And Astronautical Engineering, A

High School Diploma, Mechanical Engineering, B

Ssc, General Studies, A