>Expert in Application Infrastructure & Agile Transformation: Extensive proficiency in JIRA and other project management tools.>Remote Work Efficiency: Proven ability to work effectively in fully remote environments, leveraging collaboration and project management tools.>Agile Methodologies: Adept at implementing agile methodologies to drive project success and enhance team productivity.>Remote Collaboration Tools: Skilled in using remote collaboration tools to facilitate efficient team interactions and maintain project momentum.>Infrastructure Oversight: Strong background in overseeing application infrastructure, ensuring robust performance and reliability.>Incident Management: Swiftly address and resolve incidents to minimize impact and restore normal operations.>Change Management: Guide the seamless implementation of changes, ensuring innovation without compromising stability and security.>Problem Management: Proactively identify and eliminate root causes of recurring issues through trend and pattern analysis.>Service Catalog Management: Shape an intuitive service catalog that aligns with user needs, enhancing their experience.>Performance Analytics: Track metrics, spot opportunities, and fine-tune ITSM strategies for optimal efficiency using data-driven insights.>Knowledge Management: Curate a knowledge base that empowers users and colleagues to make informed decisions.>Communication & Collaboration: Foster collaboration among stakeholders through effective communication to ensure alignment and common goals.

Leading a team of 20 members, working on the Microsoft Dynamics 365 CRM system for one of our top-most Financial Investment client.Day-to-day activities, problem solving, stakeholder management, user interactions, feature building, and so on. Monitoring the said activities through Service Now and JIRA as part if incident management.Building Service Now and PowerBI Dashboards.Learning Product Management, identify product features for customer acquisition, data validation, and help define market strategies

• Executing process optimization and continuous improvements through daily scrums, sprint retrospective meetings, feedback from business/customer review sessions and by analyzing incident data• Build CRM forms, screens, and views as well as workflows and reports for the user interface• Driving new client development by supporting business development teams on client proposals and RFP’s• Day-to-day management of the technical teams, working closely with the Program/Project Managers to provide information around scheduling, risks, issues, changes, etc.

• Responsible for application development, architecture, end-to-end delivery, effective support/maintenance and continuous audit compliance (enterprise readiness).• Change, Release and Delivery Management for driving the project to completion.• Disaster Management ordinance in order to maintain up and running application with zero or negligible impact to services provided.

• Responsible for keeping a balanced relation between CICS and Batch system of the application to keep the application up and running.• Provide solution, support and services that include:- Translate the business requirements into technical design- Ensure batch monitoring- Ownership of Service Now Incident and Problem tickets.- Produce daily reports and deliverable(s) for business.• Coordinate with infrastructure teams, such as DBA (Data Base Administrator), Job Scheduling Teams to ensure that application is available 24/7• Change, Release and Delivery Management for driving the project to completion.• Disaster Management ordinance in order to maintain up and running application with zero or negligible impact to services provided.

Major enhancements and support activities related to Logistics System Host.Automation in process of Toyota LSH Vertical.Dealing with wholesale process of Toyota Vehicles Exports from U.S.Responsible for performing enhancements and support activities in the production and test environments of mainframe application server within tight schedules. Ensuring the environment and the components are up and running properly all the time. Defect prevention for deliverable(s) – Reviews of work products and brainstorming on reducing errors in deliverable(s). Major enhancements and support activities related to Logistics System Host.

Extensive/Specialization TrainingMainframes - COBOL, JCL, CICS and DB2Preliminary TrainingJava, DB2, HTML, SQL and System Architecture and Services

Worked for Wipro Limited, under Punjab & Sind Bank as a summer intern. As part of internship,• Worked on a Live project for the Bank's upcoming requirements : Customized web server, Designed and enhanced Online features for easy and secured online access.• Extensively worked and designed on HTML, designed layouts and screens for varied requirements.• Delivered a live and working model for the look and feel of the system, much appreciated by the designated lead of the project.