Emily Barker Email & Phone Number

San Marcos, Ca, Us

San Marcos, Ca, Us

• Define Product Strategy and Roadmap• Cross-Functional Collaboration• High-level requirements• Research and User Insight• Leverage data-driven insights • Regulatory Compliance and Quality Assurance• Product Lifecycle Management• Stakeholder Engagement and Communication• Financial Analysis and Budgeting• Stay Abreast of Industry Trends and Emerging Technologies• Drive Innovation and Continuous Improvement• Customer Support and Issue Resolution

Vista, Us

San Jose, Ca, Us

Oversaw feature enhancements through all product phases, from stakeholder relations through production business sign-off. Aided in the testing and integration of proprietary commerce system with Salesforce Revenue Cloud, Sales Console, and Service Console. Worked with the UX team to create workflows and integration points best suited for the customer experience.Position eliminated due to companywide reduction in force.Feature design Managed product roadmap; prioritized and launched 20 features across 7-10 teams within a strict deadline. Delivered improved, simplified customer experience by leveraging human-centered design, click thru and usage analytics, and iterative feedback sessions using low and high-resolution Figma mockupsStakeholder and team collaboration Led two weeks of virtual workshops to gather requirements from executives and technical subject matter experts  Improved communication between UX and IT teams, optimizing feature releases’ logic, workflow, look/feel

San Jose, Ca, Us

Owned partner digital renewal journey, creating and maintaining commerce API requirements, development, and enhancements.* Transitioned from Digital Marketing Manager to Product Owner as result of reorganizationFramework and user experience development Created a singular digital experience framework for renewal API definitions and enablement, improving cross-functional collaboration across engineering, sales, support, and operations globally Visualized customers’ quote-to-order business processes for renewals leveraging both APIs and UIs (User interfaces), utilizing automation elements, recommending API attribute enhancements, addressing new and outside API needs to scale Performed competitive research and evaluated third-party payment gateways and quoting platforms, enabling faster, customer-tailored quotes- Salesforce Sales & Service Consoles updated data, workflow, plugins, and UX to improve the quote integration experience. - SFMC (marketing cloud) ensured performant, accurate integration with commerce systems

San Jose, Ca, Us

Provided program oversight and product vision for bulk customized quote creation program, including research and quick wins for users.- Salesforce Sales Console (2016) partnered with product development and finance to automate security renewal quote creation by adding new fields, new data sources, a punchout to a new commerce system, and a new mapping and interface. This saved $1M and improved operational efficiency by 35% in the digital transformation effort.- Salesforce Service Cloud (2020) added a new quote object and status, ensuring the bidirectional flow of information from the sales console to the service console Spearheaded multiple cross-functional proof-of-concept and pilot campaigns, introducing new revenue streams complete with data analytics using Tableau analytic dashboards and business intelligence (BI) data visualizations Saved $1M in operation expenditures and improved channel operational efficiency by 35% by automating end-to-end security renewal quote creation Managed SOWs and led teams of contracted employees

San Jose, Ca, Us

Managed automation of customer quoting products, leading and mentoring a 5-person team through the MaintenanceNet acquisition by Cisco.  Owned entire lifecycle including strategy, requirements definition, product selection/development, launch and go-to-market (GTM) activities, and post-launch improvements Helped develop, identify dataset, and test multiple ML algorithms for identification of renewal contacts and timing  Increased incremental revenue by $100M by leading the redesign/migration of data to a new platform Facilitated pilot, beta test, and A/B testing to perform user research, evaluate new opportunities, study user behavior

Us

Introduced Agile Scrum methodology, implementing changes to team structure, resourcing, and deployments. Trained a 25-person team in Agile and SAFe software development methodologies, including user stories, test cases, acceptance criteria, functional and technical requirements Managed and coached 3 Scrum Masters and product owners responsible for release management

Directed all consumer offerings across software VPN and email anonymization offeringsCo-Product Owner / Scrum Master for Consumer Development teamTrained in Agile Development TechniquesJira Adminstrator, Epic and User Story creator, BRD creator Lead multiple beta projects for Software VPN SaaS productManage staff of 3-5 agents. Promote enhanced communication both horizontal and verticalResponsible for Legal Risk Mitigation and acts as legal point of contact for companyResponsible for maintenance of PCI scans- complianceResponsible for final approval of QA test plansCreated troubleshooting knowledgebase for internal use and external websiteDeveloped process for abuse, fraud, chat, technical supportIncrease ROI via decrease fraud related loss of income

Created proactive means to identify and prevent malicious parties use of the shopping cart and the Anonymizer services through the placement of added security criteria and geolocation-based restrictions. Created technical copy and screenshots for Help section of website.Created copy for FAQs for use in pre-sales and post-sales on website. Review and revise the current Terms of Use and Privacy Policy to better reflect current company policies and abilities.Conduct Abuse department investigationsIdentify and resolve current issues and enhancements with the software, services, Web site, and shopping cart via interactions with customers and the QA, SysAdmin, Development and Marketing departments. Supervise and train customer support representatives in fraud detection, technical support, and customer service.

Provide technical, billing, and sales support for the consumer shopping cart, software and services. Identify fraudulent purchases and potential additional proactive security enhancements. Process charge backs and retrievals. Configure browsers, Internet security software, e-mail clients, newsgroups, and Anonymizer software. Help customers place orders and resolve billing issues. Respond to e-mail and phone inquiries.

Provide tier 3 technical support for FDA Risk Management program Web site and phone systemInteracted with patients, doctors, and pharmacists Responded to inbound calls and updated web-based databases.

Conduct hands-on research in Costa Rica of prey detection in army ants. Perform data entry and statistical analysis including chart and graph creation. Maintain written documentation of experimental protocols and findings

Prepared dry down for DNA preparation for sequencingPoured acrylamide gels Performed HPLC Performed Mass Spectroscopy. Responsible for ordering. Responisble for solution preparation.

Performed in situ hybridization of polytene chromosomes Responsible for maintenance of stocks of D. melanogaster

Optimized mass scale protein purification systemCreated protein bank, database and labeling system

Performed breeding, culling, lavaging, blood draws, and weaning of micePerformed SDS- PAGE analysisPerformed blood separation and gelsExperiment of P32 labeled dual gel shift differences in estrogen receptor binding between AJ and B6 strains of miceResponsible for training of laboratory staffResponsible for setting laboratory schedule

Master Of Science - Ms, Cyberpsychology

Bachelor'S, Spanish, Biochemistry

Genetics/ Latin American Literature