Emily Barker work email
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Emily Barker personal email
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As an accomplished Technical Product Manager and leader, I have a proven track record in team development, customer-centric solutions, and successful product launches. My expertise lies in integrating customer, technical, and business needs to deliver innovative API-centric digital products. My contributions have had a significant impact, saving $1M over a fiscal year, boosting operational efficiency by 34%, and driving incremental revenue up by a staggering $100M. These achievements reflect my ability to deliver tangible results and drive business growth.In my career, I have been a Product Manager, Scrum Master, Product Owner, and Program Manager, successfully leading integration, migration, and digitization platform initiatives. The golden thread weaving them all together is the excellence at influencing and building consensus, ensuring seamless transitions, positing out-of-the-box solutions, and enhancing experiences.A deep passion for digital touch, automation, and data drove my work at Automated Renewal Quotes (AutoQuotes) at Cisco. I was responsible for successful deployments and GTM strategies, including BAT and UAT testing and production deployments. I am committed to making all digital processes easy and intuitive.During the pandemic, I joined the first MS Cyberpsychology cohort in the United States. I leveraged my professional knowledge to target academic areas of interest, including UX psychology, the psychology of urgency and notifications used in social engineering, phishing, malware, and impulse buying, the psychology of Zoom fatigue and video conferencing best practices, and digital wellness pain point identification and best practices.My passion for cybersecurity is demonstrated in my favorite way of introducing people to cybersecurity, with the concept of the human as the final endpoint. Whether clicking a link, answering a call, or ignoring insecure site warnings, humans are the precipitators of intrusions, attacks, exploits, insecurities, and other cyber breaches. With a solid eight-year tenure at Anonymizer, I honed my skills in cybersecurity, working closely with customers, privacy, security, network and systems engineering, pricing, licensing, e-commerce, and legal documentation. Transitioning to Cisco, I spent nearly a decade in platform development, enhancement, security, cross-functional collaboration, rigorous documentation, prioritization, and planning. My diverse experience from the front line, the corporate line, and the academic line provides a comprehensive view of cybersecurity that is hard to match.
Parata Systems (Amerit Consulting)
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Parata Systems (Amerit Consulting)San Marcos, Ca, Us
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Salesforce Product ManagerBd (Amerit Consulting) Apr 2024 - Present• Define Product Strategy and Roadmap• Cross-Functional Collaboration• High-level requirements• Research and User Insight• Leverage data-driven insights • Regulatory Compliance and Quality Assurance• Product Lifecycle Management• Stakeholder Engagement and Communication• Financial Analysis and Budgeting• Stay Abreast of Industry Trends and Emerging Technologies• Drive Innovation and Continuous Improvement• Customer Support and Issue Resolution
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Consultant - Part-TimeMetis Consulting Services Inc. Nov 2023 - Apr 2024Vista, Us -
Product Owner, Saas Ecommerce PlatformCisco Mar 2022 - Dec 2022San Jose, Ca, UsOversaw feature enhancements through all product phases, from stakeholder relations through production business sign-off. Aided in the testing and integration of proprietary commerce system with Salesforce Revenue Cloud, Sales Console, and Service Console. Worked with the UX team to create workflows and integration points best suited for the customer experience.Position eliminated due to companywide reduction in force.Feature design Managed product roadmap; prioritized and launched 20 features across 7-10 teams within a strict deadline. Delivered improved, simplified customer experience by leveraging human-centered design, click thru and usage analytics, and iterative feedback sessions using low and high-resolution Figma mockupsStakeholder and team collaboration Led two weeks of virtual workshops to gather requirements from executives and technical subject matter experts Improved communication between UX and IT teams, optimizing feature releases’ logic, workflow, look/feel -
Digital Product Manager- Journey DevelopmentCisco Jan 2021 - Mar 2022San Jose, Ca, UsOwned partner digital renewal journey, creating and maintaining commerce API requirements, development, and enhancements.* Transitioned from Digital Marketing Manager to Product Owner as result of reorganizationFramework and user experience development Created a singular digital experience framework for renewal API definitions and enablement, improving cross-functional collaboration across engineering, sales, support, and operations globally Visualized customers’ quote-to-order business processes for renewals leveraging both APIs and UIs (User interfaces), utilizing automation elements, recommending API attribute enhancements, addressing new and outside API needs to scale Performed competitive research and evaluated third-party payment gateways and quoting platforms, enabling faster, customer-tailored quotes- Salesforce Sales & Service Consoles updated data, workflow, plugins, and UX to improve the quote integration experience. - SFMC (marketing cloud) ensured performant, accurate integration with commerce systems -
Leader- Technical Program ManagementCisco Jul 2016 - Jan 2021San Jose, Ca, UsProvided program oversight and product vision for bulk customized quote creation program, including research and quick wins for users.- Salesforce Sales Console (2016) partnered with product development and finance to automate security renewal quote creation by adding new fields, new data sources, a punchout to a new commerce system, and a new mapping and interface. This saved $1M and improved operational efficiency by 35% in the digital transformation effort.- Salesforce Service Cloud (2020) added a new quote object and status, ensuring the bidirectional flow of information from the sales console to the service console Spearheaded multiple cross-functional proof-of-concept and pilot campaigns, introducing new revenue streams complete with data analytics using Tableau analytic dashboards and business intelligence (BI) data visualizations Saved $1M in operation expenditures and improved channel operational efficiency by 35% by automating end-to-end security renewal quote creation Managed SOWs and led teams of contracted employees -
Leader - Product Management, Automated Quote Creation And Email ConfigurationCisco May 2014 - Jun 2016San Jose, Ca, UsManaged automation of customer quoting products, leading and mentoring a 5-person team through the MaintenanceNet acquisition by Cisco. Owned entire lifecycle including strategy, requirements definition, product selection/development, launch and go-to-market (GTM) activities, and post-launch improvements Helped develop, identify dataset, and test multiple ML algorithms for identification of renewal contacts and timing Increased incremental revenue by $100M by leading the redesign/migration of data to a new platform Facilitated pilot, beta test, and A/B testing to perform user research, evaluate new opportunities, study user behavior -
Leader - Technical Project Management- Scrum MasterMaintenancenet Jun 2013 - May 2014UsIntroduced Agile Scrum methodology, implementing changes to team structure, resourcing, and deployments. Trained a 25-person team in Agile and SAFe software development methodologies, including user stories, test cases, acceptance criteria, functional and technical requirements Managed and coached 3 Scrum Masters and product owners responsible for release management -
Manager Of Consumer ServicesAnonymizer, Inc. Jun 2010 - Apr 2013Directed all consumer offerings across software VPN and email anonymization offeringsCo-Product Owner / Scrum Master for Consumer Development teamTrained in Agile Development TechniquesJira Adminstrator, Epic and User Story creator, BRD creator Lead multiple beta projects for Software VPN SaaS productManage staff of 3-5 agents. Promote enhanced communication both horizontal and verticalResponsible for Legal Risk Mitigation and acts as legal point of contact for companyResponsible for maintenance of PCI scans- complianceResponsible for final approval of QA test plansCreated troubleshooting knowledgebase for internal use and external websiteDeveloped process for abuse, fraud, chat, technical supportIncrease ROI via decrease fraud related loss of income
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Consumer Support Supervisor And Technical LeadAnonymizer, Inc. Aug 2007 - Jun 2010Created proactive means to identify and prevent malicious parties use of the shopping cart and the Anonymizer services through the placement of added security criteria and geolocation-based restrictions. Created technical copy and screenshots for Help section of website.Created copy for FAQs for use in pre-sales and post-sales on website. Review and revise the current Terms of Use and Privacy Policy to better reflect current company policies and abilities.Conduct Abuse department investigationsIdentify and resolve current issues and enhancements with the software, services, Web site, and shopping cart via interactions with customers and the QA, SysAdmin, Development and Marketing departments. Supervise and train customer support representatives in fraud detection, technical support, and customer service.
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Consumer Support TechnicianAnonymizer, Inc. Nov 2006 - Jul 2007Provide technical, billing, and sales support for the consumer shopping cart, software and services. Identify fraudulent purchases and potential additional proactive security enhancements. Process charge backs and retrievals. Configure browsers, Internet security software, e-mail clients, newsgroups, and Anonymizer software. Help customers place orders and resolve billing issues. Respond to e-mail and phone inquiries.
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Customer Service RepresentiveCovance (Temp) Feb 2006 - Jul 2006Provide tier 3 technical support for FDA Risk Management program Web site and phone systemInteracted with patients, doctors, and pharmacists Responded to inbound calls and updated web-based databases.
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Sure, Summer Undergraduate Research Experience, Grant RecipientUniversity Of San Diego May 2005 - Aug 2005Conduct hands-on research in Costa Rica of prey detection in army ants. Perform data entry and statistical analysis including chart and graph creation. Maintain written documentation of experimental protocols and findings
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Scientific InternScripps Research Institute Jun 2004 - Sep 2004Prepared dry down for DNA preparation for sequencingPoured acrylamide gels Performed HPLC Performed Mass Spectroscopy. Responsible for ordering. Responisble for solution preparation.
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Student Research Assistant IiUniversity Of California, Davis Dr. Hawley'S Laboratory Mar 2000 - Aug 2000Performed in situ hybridization of polytene chromosomes Responsible for maintenance of stocks of D. melanogaster
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Fall InternInvitrogen Sep 1998 - Jan 1999Optimized mass scale protein purification systemCreated protein bank, database and labeling system
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Student Research Assistant IiiUniversity Of California, Davis Dr. Spearow'S Laboratory Sep 1997 - Apr 1998Performed breeding, culling, lavaging, blood draws, and weaning of micePerformed SDS- PAGE analysisPerformed blood separation and gelsExperiment of P32 labeled dual gel shift differences in estrogen receptor binding between AJ and B6 strains of miceResponsible for training of laboratory staffResponsible for setting laboratory schedule
Emily Barker Skills
Emily Barker Education Details
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Norfolk State UniversityCyberpsychology -
University Of San DiegoBiochemistry -
University Of California, DavisGenetics/ Latin American Literature
Frequently Asked Questions about Emily Barker
What company does Emily Barker work for?
Emily Barker works for Parata Systems (Amerit Consulting)
What is Emily Barker's role at the current company?
Emily Barker's current role is Leader- Product Management / Program Manager / Cyberpsychologist / UX Champion / UX Researcher / Digital Wellness Practitioner.
What is Emily Barker's email address?
Emily Barker's email address is eb****@****sco.com
What schools did Emily Barker attend?
Emily Barker attended Norfolk State University, University Of San Diego, University Of California, Davis.
What skills is Emily Barker known for?
Emily Barker has skills like Network Security, Firewalls, Penetration Testing, Computer Security, Security, Agile Methodolgy, Fraud Detection, Online Fraud, E Commerce, Saas, Shopping Cart, Training.
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