• Trained employees in procedures, compliance standards and strategies for accomplishing objectives. • Monitored chips purchases, table inventories and player win ratios. • Eliminated customer service issues by quickly resolving disputes and correcting problems. • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

• Conduct regular patrols and monitor patient activity to prevent disturbances, ensure compliance with facility rules, and respond promptly to any signs of aggression or agitation.• Intervene in crisis situations using de-escalation techniques and appropriate restraint methods to manage aggressive behavior and maintain a calm and controlled environment.• Conduct assessments of patient behavior and identify potential risks or threats to safety, taking proactive measures to prevent harm to individuals or property.• Collaborate with healthcare professionals, including psychiatrists, nurses, and social workers, to develop and implement individualized care plans and treatment strategies for patients.• Enforce facility security protocols and procedures, including access control measures, emergency response plans, and incident reporting protocols, to maintain a secure environment at all times.• Maintain accurate and detailed records of patient interactions, incidents, and observations in accordance with regulatory requirements and facility policies.

• Supervised table games operations, ensuring integrity and a safe environment for team members and guests.• Managed dealer performance through coaching and mentorship, fostering an engaged and high-performing team.• Contributed to table games strategic plans, enhancing operational efficiency and guest experiences.• Addressed employee and guest concerns promptly and professionally, employing effective problem-solving skills.• Ensured strict adherence to licensing laws and safety regulations, maintaining legal and ethical standards.• Exceeded customer expectations through proactive communication, enhancing overall guest satisfaction.

• Streamlined IT issue resolution by effectively using EasyVista and Salesforce ticketing systems, ensuring efficient diagnosis and resolution of student IT problems.• Provided comprehensive support for college laptops, including skilled repairs and assistance via in-person and phone-based interactions, covering a wide range of IT issues.• Managed secure user access through multifactor authentication accounts and VPN configurations.• Oversaw inventory, maintenance, and distribution of laptop loaners, ensuring organized tracking and availability for students.• Developed and implemented portable Hy-Flex technology carts, enhancing the adaptability of regular classrooms to Hy-Flex teaching methods.

• Assist in logistical aspects such as setting up and dismantling event spaces, arranging seating, and ensuring equipment and materials are in place.• Support the event coordinator in liaising with vendors, including catering services, audio-visual technicians, and decorators, to ensure smooth operations during events.• Provide assistance to attendees, including directing them to event locations, answering inquiries, and addressing any concerns they may have.• Assist with administrative duties such as managing RSVP lists, sending out event invitations, and preparing event materials like name tags and programs.• Help manage on-site activities during events, such as overseeing registration desks, monitoring event spaces for cleanliness and safety, and assisting with crowd control if needed.• Assist with post-event tasks like gathering feedback from attendees, compiling event reports, and assisting with event wrap-up activities such as returning rented equipment and settling vendor invoices.

• Proficient in diagnosing hardware and software issues in various mobile devices, including smartphones and tablets, and performing accurate repairs to restore functionality.• Skilled in troubleshooting common and complex technical problems related to mobile devices, utilizing systematic approaches to identify root causes and implement effective solutions.• Comprehensive understanding of mobile device hardware components, such as screens, batteries, cameras, and circuitry, enabling precise repairs and replacements as needed.• Familiarity with mobile operating systems (iOS, Android) and software applications, capable of resolving software-related issues, performing updates, and optimizing device performance.• Experienced in transferring and backing up data from mobile devices to ensure data integrity and security during repair processes, utilizing appropriate software and techniques.