Mann Bharoliya Email & Phone Number

Toronto, Ontario, Canada

• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
• Monitored chips purchases, table inventories and player win ratios.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Toronto, Ontario, Canada

• Conduct regular patrols and monitor patient activity to prevent disturbances, ensure compliance with facility rules, and respond promptly to any signs of aggression or agitation.
• Intervene in crisis situations using de-escalation techniques and appropriate restraint methods to manage aggressive behavior and maintain a calm and controlled environment.
• Conduct assessments of patient behavior and identify potential risks or threats to safety, taking proactive measures to prevent harm to individuals or property.
• Collaborate with healthcare professionals, including psychiatrists, nurses, and social workers, to develop and implement individualized care plans and treatment strategies for patients.
• Enforce facility security protocols and procedures, including access control measures, emergency response plans, and incident reporting protocols, to maintain a secure environment at all times.
• Maintain accurate and detailed records of patient interactions, incidents, and observations in accordance with regulatory requirements and facility policies.

Pickering, Ontario, Canada

• Supervised table games operations, ensuring integrity and a safe environment for team members and guests.
• Managed dealer performance through coaching and mentorship, fostering an engaged and high-performing team.
• Contributed to table games strategic plans, enhancing operational efficiency and guest experiences.
• Addressed employee and guest concerns promptly and professionally, employing effective problem-solving skills.
• Ensured strict adherence to licensing laws and safety regulations, maintaining legal and ethical standards.
• Exceeded customer expectations through proactive communication, enhancing overall guest satisfaction.

North York, Ontario, Canada

• Streamlined IT issue resolution by effectively using EasyVista and Salesforce ticketing systems, ensuring efficient diagnosis and resolution of student IT problems.
• Provided comprehensive support for college laptops, including skilled repairs and assistance via in-person and phone-based interactions, covering a wide range of IT issues.
• Managed secure user access through multifactor authentication accounts and VPN configurations.
• Oversaw inventory, maintenance, and distribution of laptop loaners, ensuring organized tracking and availability for students.
• Developed and implemented portable Hy-Flex technology carts, enhancing the adaptability of regular classrooms to Hy-Flex teaching methods.

Toronto, Ontario, Canada

• Assist in logistical aspects such as setting up and dismantling event spaces, arranging seating, and ensuring equipment and materials are in place.
• Support the event coordinator in liaising with vendors, including catering services, audio-visual technicians, and decorators, to ensure smooth operations during events.
• Provide assistance to attendees, including directing them to event locations, answering inquiries, and addressing any concerns they may have.
• Assist with administrative duties such as managing RSVP lists, sending out event invitations, and preparing event materials like name tags and programs.
• Help manage on-site activities during events, such as overseeing registration desks, monitoring event spaces for cleanliness and safety, and assisting with crowd control if needed.
• Assist with post-event tasks like gathering feedback from attendees, compiling event reports, and assisting with event wrap-up activities such as returning rented equipment and settling vendor invoices.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Proficient in diagnosing hardware and software issues in various mobile devices, including smartphones and tablets, and performing accurate repairs to restore functionality.
• Skilled in troubleshooting common and complex technical problems related to mobile devices, utilizing systematic approaches to identify root causes and implement effective solutions.
• Comprehensive understanding of mobile device hardware components, such as screens, batteries, cameras, and circuitry, enabling precise repairs and replacements as needed.
• Familiarity with mobile operating systems (iOS, Android) and software applications, capable of resolving software-related issues, performing updates, and optimizing device performance.
• Experienced in transferring and backing up data from mobile devices to ensure data integrity and security during repair processes, utilizing appropriate software and techniques.

Diploma Of Education, Computer Programming, 3 Gpa

High School Diploma, Science, 80%