Marco Mannetta Email & Phone Number

Rome, It

Dallas, Tx, Us

• Define the IT strategy of the company and ensure that it's aligned with the business strategyEnsuring that an adequate IT related policies are drafted, validated, reviewed regularly and implemented and cover all the relevant topics and are aligned with the strategy (on IT topics such as IT operations, IT project management, IT and cybersecurity, IT risk management, incident management, change management...).• Establishing sets of action plans that contain measures to be taken to achieve the objective of the ICT strategy.• Monitoring the implementation of the IT strategy, action plans and IT policies.• Cooperation with Risk officer on the identification, measurement, monitoring and control on IT risks and ensuring these are aligned with the IT strategy and overall risk appetite.• Reporting on the IT related topics to the effective management and Board.• Define the outsourcing requirements for IT-related third parties, outsourcing contracts and critical service providers and ensure and monitor their implementation.• Ensuring that IT projects are adequately managed, respond to the EU entity's needs, and are accordingly prioritized. Also, someone from the EU entity should be regularly informed about the IT projects impacting its activities, their potential impact and their progress and should be involved in the major decisions regarding those projects, including the approbation of the deployment.• Ensuring that the IT solutions (applications, infrastructure, ...) are compliant with the needs of the EU entity, including the availability, integrity and confidentiality and that adequate processes are in place to guarantee this compliance.• Management, coordination and reporting of IT incidents (reporting to the regulator and appropriate internal governance bodies), particularly the major/critical security incidents.

Dallas, Tx, Us

• Evaluating overall IT infrastructure capacity and system operations in order to ensure optimum system performance.• Managing resource availability in order to continuously support the business.• Hiring, developing, coaching, motivating and managing the performance of staff including contractors to assist the company in meeting its goals. • Aligning resources to support a hybrid cloud-based/on prem infrastructure model. Providing advice, guidance, and direction to subordinates toward their professional development.• Managing infrastructure backup and patching.• Managing Business Continuity activities for infrastructure operations.• Managing financial control and review of on-going projects. Analyzing project progress and reviewing monthly projections and reporting (including SLAs). Coordinating this effort with the Head of IT Operations.• Directing support activities to keep system applications running in a 24 x 7 x 365 environment.• Driving quality into the metrics reported to focus on the areas that give MoneyGram the best ROI. This includes measurement of our resolution rates, project plans, and response times.• Developing an annual budget and operating plan to support the team and department.• Recommending information technology policies and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Dallas, Tx, Us

• dealing with all Network and Telco infrastructure and components of an extreme segregated network complying with several audits• Working on a daily basis on Network devices from the following vendors:Cisco,Riverbed,F5,PaloAlto,Gigamon,Aruba,Meraki• deploying and set up of a new monitoring tool for the network infrastructure – Solarwinds • relocated all European countries call centers under a single location, moving all Toll Free Number and implemented the call flow on our internal Cisco VoIP infrastructure• managing toll free services in many countries• working with global offices to meet the communication needs of our customers• working with the Global Contact Center to align operational and technical strategies• developing and maintain a database for the toll free inventory• multi-carrier domestic and international toll free management (AT&T, Verizon, Sita/Orange, united World Telecom and more)• toll free routing development and maintenance in RouteIt, VEC, UWT and Sita routing tools• providing projections, benchmarks, and impact analysis for executive management• dialed number identification service administration on Cisco• disaster recovery architecture and implementation• WAN/LAN implementation together with Global infrastructure team• Design and implement WLAN networks• Configure WAN routers and LAN switches• Maintain of DNS services (Infoblox/Microsoft)• Incident management tasks• Application analysis, as it pertains to performance with network electronics• Troubleshoot WAN routers and LAN switches• Communicate with 3rd party network and telecom suppliers and US• Deliver ad-hoc Infrastructure projects and support the ongoing integration initiatives. • Dealing Daily with Administration of Cisco Unified Call Manager, Cisco Unity Connection and Cisco VoIP Phones 79XX;• Responsible to provide phone reports with UCxpert• Responsible to modify and deploy IVR ,setting greetings, caller input, holiday schedules

• Analyse, isolate and solve network connectivity and performance issues• Troubleshooting of WAN protocols and technologies such as MPLS, VPNs• Troubleshooting of networking protocols and technologies such as TCP/IP, DNS VLANs• Troubleshooting of routing protocols such as BGP, OSPF, EIGRP• Able to install, configure and manage Cisco routers and switches• Able to install, configure and manage Cisco Wireless LAN Controller and Access Points• Able to manage Cisco security products including PIX, ASA VPN concentrators• Experience managing network devices via SNMP, through Orion Solarwinds• Experience with ticketing system in Salesforce-RemedyForce and CA • Managing the planning, design, installation, and support of data/voice network infrastructure, including LAN/WAN systems and network hardware purchases• VoIP administrator• Implementation, maintenance, and troubleshoot of VPN and IPSEC tunnel S2S• Technical Project Manager in various office relocation projects• Expertise in producing detailed diagrams, documentation and project plans

• First tear of IT support to multiple global clients.• Troubleshooting hardware and software issues remotely.• Installing, configuring new software and hardware on users PC.• Adding, managing users in AD, Exchange 2003 and 2007, BES, AS400 and ORACLE.• Adding and managing computers infrastructure in AD.• Imaging and setting up new PC on site, as a desktop team in Poznan.• In depth knowledge and troubleshooting of CISCO VPN client and CISCO Any-Connect.• Very good knowledge of network infrastructure. • Good knowledge of CITRIX infrastructure.

Customer's consultant for :-Vauxhall-Saab-Chevrolet

Specialized in Installations , preventive maintenance and reactive calls on coffee machines (Reneka,CMA)Driving across England and WalesTraining pub and restaurant*s staff in using espresso coffee machines and in making coffee drinks

Main duties included providing general administrative support to the administrator;Installing and configuring Office LAN;Dealing with cabling system Category 5/6;Keeping all administrative systems, documentation under review and implementing changes as required.

Responsible for the bar and stock included orders

Occasionally working within a multicultural team as steward for various UNESCO and FAO*s international conferences

Facolta' Di Scienze Motorie

Education record