Mannetta Tucker, B.S., Aas Email & Phone Number

Cleveland, Tennessee

Cleveland, Tennessee

Charged with oversight of all functions of CSR team to aid in achieving optimum customer care. Supervised three direct reports and handled all support for 19-member CSR team at any given time. Evaluated and presented annual performance reviews.• Identified areas of opportunities to establish lean processes and subsequent implementation. • Delegated, monitored and executed complex continuous improvement projects as assigned which increased productivity, maximized profitability, and improved customer satisfaction.• Collaborated with Manager of Fluid Conveyance Customer Support to provide consistency and alignment with CSR teams to other Fluid Conveyance CSR sites. • Provided re-structuring of customer accounts for increased efficiency and ease of handling. • Staff coaching and development including site training on major front-end initiatives including the new CRM software system.• Evaluated and provided metrics and measurements of CSR compliance to meet established goals.• Aligned with outside Sales teams to provide direction in customer escalations in areas of product scheduling and customer conflict

Madisonville, Tn

Located at Hiwassee College, Madisonville, TN. I have been with this non-profit group since the inception in Monroe County. My role within the organization has been to:• Establish and oversee daily operations• Implement policies and procedures• Spearhead the direction of LifeSigns for our continued growth and development• Maintain high visibility in the community• Serve on Grant Writing and Research committees • Motivational Speaking and Public Awareness Speaking • Serve as the Business Career Teacher for our program and others in our community • Mentor assigned women• Provide continued support upon their graduation from this program. I serve on Executive Board as Vice-President.

Inside Sales Manager (2002 – 2012) • Served as facility Sales Manager responsible for 43 million in annual sales. • Established and Managed Departmental Budget of $500,000. • Primary responsibilities included overseeing Customer Service reps and Inside Sales functions. • Established product costing and issued quotations to customers advising of pricing and conditions necessary to bring product to first-piece sample stage. • Issued month end sales reports, sales forecasts, and followed trend determination. • Followed up on all samples issued to customers for feedback on approval status and worked closely with customer Q.A. and review departments. • As a Project Manager, established and coordinated a team consisting of the Production Manager, Quality Assurance Manager, Purchasing Manager, Chief Engineer and Graphic Artist to identify and evaluate any issues surrounding new product development. Production Scheduler and Glass Buyer (1992 – 2002)• Determined customer needs by open order reports and product hot sheets.• Purchased critical component of fabricated products• Verified W.I.P. and Finished Goods for OEE. • Optimized machinery to best meet customer needs and work flow efficiency. • Coordinated information with inside sales and customer service departments to notify customers of potential delivery issues.Inside Sales and Customer Service Rep (1984 – 1992)• Serviced key customer accounts; Entered and verified customer orders. • Worked with production schedulers to resolve delivery issues. • Served as Liaison between customer and finance department for pricing issues. • Data entry and review for all price adjustments. • Created customer shipping schedules.

Bachelors Of Science, Business Administration, Management And Operations, 3.998 Gpa

Activities and Societies: Summa Cum Laude Honors

Associate Of Applied Science, Business Management, 4.0 Gpa

Pre-Engineering