David Mann Cisa

David Mann Cisa Email and Phone Number

Lead Auditor at Mann Group Cybersecurity @
David Mann Cisa's Location
Olympia, Washington, United States, United States
David Mann Cisa's Contact Details

David Mann Cisa work email

David Mann Cisa personal email

n/a
About David Mann Cisa

I founded Mann Group Cybersecurity following a 21 year career in enterprise IT operations and service management. Our goal is to help Washington small businesses, non-profits and public entities identify and manage their cybersecurity risks. We do this by making our expertise in information technology and security available to small organizations in Washington at an affordable price.

David Mann Cisa's Current Company Details
The Mann Group - IT Consultants

The Mann Group - It Consultants

Lead Auditor at Mann Group Cybersecurity
David Mann Cisa Work Experience Details
  • The Mann Group - It Consultants
    Business Owner
    The Mann Group - It Consultants May 2019 - Present
    Centralia, Wa
    Risk assessment, IS auditing and cybersecurity consulting services for small businesses along the I-5 corridor in Washington and Oregon. Ransomware risk assessments, HIPAA annual risk analysis and support for IS audit and compliance programs.
  • Dxc Technology
    Service Quality Manager
    Dxc Technology Apr 2017 - May 2019
    Centralia, Washington
    Managed all aspects of quality and service management for business process outsourcing technology services, focusing on critical system availability and operations management
    View
  • Hewlett-Packard Enterprise Services
    Itsm Program Leader
    Hewlett-Packard Enterprise Services Aug 2012 - Mar 2017
    Roseville, Ca.
    Led a global team for 7x24 operations of critical IT services for business process outsourcing, including contact center VOIP technologies, CRM and ERP systems, focusing on major incident, problem and change management
    View
  • Hewlett Packard Enterprise
    Senior Internal Consultant
    Hewlett Packard Enterprise Feb 2011 - Jul 2012
    Vancouver, Washington
    Designed and implemented an ITIL best practice based process maturity assessment and improvement program and methodology for global CRM services.
    View
  • Hp Enterprise Services
    Program Office Manager
    Hp Enterprise Services Jan 2010 - Feb 2011
    Roseville, Ca
    Deployed service management processes for new account startup to support call center infrastructure for a large healthcare provider's contact center consolidation.
    View
  • Eds, An Hp Company
    Internal Consultant
    Eds, An Hp Company May 2007 - Dec 2009
    Rancho Cordova, Ca
    Completed service management, quality and process improvement consulting projects to address gaps between service delivery and customers' expectations, supporting US West region infrastructure operations.
    View
  • Eds
    Quality Manager
    Eds Jul 2002 - Apr 2007
    Rancho Cordova, Ca
    Managed quality and service improvement for the Rancho Cordova, CA data center operations. Americas leveraged problem management process developer and owner. ISO 9001 compliance,
    View
  • Sun Microsystems
    Shift Operations Manager, Sun Remote Services
    Sun Microsystems Jan 2001 - Jun 2002
    Rancho Cordova, Ca
    Day shift operations manager for the SRS remote server monitoring team (collaboration between EDS and Sun). Provided day to day operations management, as well as people care and career development for operators.
    View
  • Electronic Data Systems
    Help Desk Supervisor
    Electronic Data Systems Aug 2000 - Dec 2001
    San Francisco, Ca
    Supervised help desk operations for multiple clients, improved service delivery for unsatisfied customers, served as escalation point for any quality issues.
    View
  • Mci Systemhouse
    Problem Coordinator
    Mci Systemhouse Nov 1998 - Jul 2000
    Napa, Ca
    Managed major incidents affecting business critical IT services for a travel and insurance customer. Managed help desk operations up to and through the Y2K event.
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  • Mci Systemhouse
    Help Desk Analyst
    Mci Systemhouse Jul 1998 - Nov 1998
    Napa, Ca
    Received calls from end users to resolve problems with desktop applications and network connectivity; provided MS Office and Windows functionality support. Achieved first call resolution target of 90%.
    View
  • Geotemps, Inc.
    Consulting Geologist
    Geotemps, Inc. Jun 1988 - Dec 1997
    Reno, Nv
    Managed gold exploration projects in Northern Nevada, including exploration and development drilling programs, mine geotechnical studies, ore deposit modeling and definition. Logged and described drill cuttings and cores.
    View

David Mann Cisa Skills

It Operations Service Delivery Itil It Service Management Service Management Six Sigma Process Improvement Integration Incident Management Root Cause Analysis It Outsourcing Data Center Change Management Pmo Problem Management Program Management Business Process Improvement Information Technology Metrics Strategy Infrastructure Continuous Improvement Vendor Management Leadership Service Desk It Management Service Improvement Cloud Computing Amazon Web Services

David Mann Cisa Education Details

Frequently Asked Questions about David Mann Cisa

What company does David Mann Cisa work for?

David Mann Cisa works for The Mann Group - It Consultants

What is David Mann Cisa's role at the current company?

David Mann Cisa's current role is Lead Auditor at Mann Group Cybersecurity.

What is David Mann Cisa's email address?

David Mann Cisa's email address is da****@****dxc.com

What schools did David Mann Cisa attend?

David Mann Cisa attended California State University, Chico.

What are some of David Mann Cisa's interests?

David Mann Cisa has interest in Golf, Moocs, Nature.

What skills is David Mann Cisa known for?

David Mann Cisa has skills like It Operations, Service Delivery, Itil, It Service Management, Service Management, Six Sigma, Process Improvement, Integration, Incident Management, Root Cause Analysis, It Outsourcing, Data Center.

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