Manning Bailey Email & Phone Number

Lockleys

• Provide all onsite IT Support across multiple Sites• Configure wireless and wired networks• Provide support for Windows XP, 7 and 8• Support Software and hardware for different laptops, desktops and mobile devices• Provide Server and Network Maintenance and Support• Liaise with 3rd Party’s on Projects and Application Support• Manage Active Directory & Exchange Server

• Provide 3rd Level support across 1800+ computer assets and 2000+ users with a team of 5 others.• Support for Windows XP and Windows 7• Installation, Configuration and maintenance of phone systems (VOIP, Digital)• Maintained Asset Management Database• Provided Blackberry and Mobile Phone support• Video Conferencing Implementation using VOIP and Analogue lines. (Polycom and Tandberg systems).• Advanced knowledge of Microsoft products (Office 2003/2007/2010, XP, Windows 7).• Project installations (Network, Storage and Physical Infrastructure)• Fulfilling service requests / incidents under tight SLAs.• Liaise with Server, Network and Application teams to provide solutions for customers• Involved in rollout of 1000+ new Computers• Active Directory Management

• Troubleshooting of Windows XP, Microsoft Office Program Suite 2003/2007 as well as various other custom application faults• Solutions were administered through various techniques• Remote Desktop Support was commonly used to train users on Correct Procedures & Processes• Role required maintenance of Active Directory/Group Policies including creation and modification user access• Highly Protected security clearance for the ATO• Delivered high quality customer service and prompt handling of case escalations• Skills in logging tools such as CAMS & Remedy call logging• Provided additional support for Wireless internet/VPN support• Accurate assignment of incidents to relevant Service Providers