Manoj Kuncharam Email & Phone Number

Düsseldorf, North Rhine-Westphalia, Germany

• Managing customer’s success and satisfaction with building long term relationships by helping with purchasing a product or good or service in the best possible way that it meets their needs.• Enhance the customer experience by analyzing their data and metrics to identify trends, opportunities, and areas for improvement and developing strategies.• Analyzed client feedback and usage patterns to inform service enhancements, leading to a significant increase in client success and retention.• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.• Carried out effective onboarding and training sessions, enabling quick adoption of services and products, resulting in improved client outcomes.

Düsseldorf, North Rhine-Westphalia, Germany

• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.• Ensure effective communication and collaboration among project teams and internal and external stakeholders.• Effectively communicated project progress and key milestones to executive stakeholders, maintaining strong relationships and managing expectations to ensure project success and stakeholder satisfaction.

Mumbai, Maharashtra, India

• Orchestrated the planning and execution of corporate projects, aligning them with overarching business goals and objectives to drive organizational success.• Led technology governance efforts, planning upgrades, hardware refreshes and software updates.• Led cross-functional teams to execute complex programs, ensuring coordination, communication, and collaboration across departments for seamless implementation.• Led multidisciplinary teams, fostering a culture of collaboration, accountability, and innovation while providing mentorship and guidance to junior project managers.• Effectively communicated project progress and key milestones to executive stakeholders, maintaining strong relationships and managing expectations to ensure project success and stakeholder satisfaction.• Implemented robust monitoring systems to track program performance, identify areas for improvement, and optimize processes for maximum efficiency and effectiveness.• Implemented rigorous quality assurance measures to maintain high standards throughout the project lifecycle, delivering products and services that met or exceeded client expectations.• Proactively identified risks, developed mitigation strategies, and resolved issues promptly to keep programs on track and achieve desired outcomes within established timelines and budgets.

Bhopal, Madhya Pradesh, India

• Directed network planning, capacity planning and optimization of the transmission network for the greenfield 4G LTE network in MPCG circle.• Coordinated with various bandwidth providers and vendors to ensure media/interface availability at different eNode-B sites and EPC core nodes.

Bhopal, Madhya Pradesh, India

• Directed network planning, rollout, optimization of transmission network for the greenfield 2G/3G network in MPCG circle.• Collaborated with media providers to resolve any media-related issues and constantly sought ways to enhance performance. • Liaised with BSNL with regards to POI commissioning for L1 Tax and Cell one.• Successfully oversaw Lawful Interceptions (LI) and related activities, alongside with upgrading, migration, and optimization of the links as per the requirement.• Coordination with other operators, OEM's partners, Infra providers, Media providers, Bandwidth providers, BSNL, TERM, DOT and internal teams. • Performed end-to-end management of project including scheduling and reviewing all planned change requests across the network.• Completed preparation and planning for 10%, 50% MRO testing for compliance of license. Completed MNP testing successfully with all operators in Dec’11.

Mumbai Area, India

• Directed wireless microwave planning, rollout, optimisation of transmission network for both existing and greenfield 2G/3G GSM mobility networks. • Completed planning of new nodes including BSC planning and managing the team in various aspects like LOS survey, Transmission Connectivity Plan, Frequency planning.• Planned for microwave link and prepared link engineering by deciding parameters such as frequency spot, capacity of link and annual availability of the link for both the ends.• Worked on multiple OEM projects – Nokia/Ericsson (Idea Mumbai), Nokia (Airtel, Aircel, Mumbai), Huawei (Aircel, Kerala).• Nokia Idea, Mumbai - TND planning & MW LOS survey for 1400 sites 2G network from Mar’07 to Nov’07.• Ericsson Idea, Mumbai – Led a team of 10 to 14 no’s for LOS survey, BSC planning & Link designing for 2G network from Jan’08 to Apr’08.• Huawei Aircel, Kerala – MW LOS survey for 500 sites from Dec’07 to Jan’08.• Nokia Airtel, Mumbai – BSC swap & expansion of 500 sites from Dec’08 to Jan’09.• Nokia Aircel, Mumbai – TND planning & Roll out of 1600 sites from Feb’09 to July’09.• Handled overseas 3G project Huawei: Mobitel, Huawei: Airtel, Sri Lanka in 2008.• Huawei Mobitel & Airtel, Sri Lanka – Led a team of 7 to 10 no’s for LOS survey & TND planning for 500+ sites from May’08 to Nov’08.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Diploma, Electronics And Video Engineering

Activities and Societies: Cricket , Soccer & Projects Completed Diploma in Electronics and Video Engineering from St. Xavier's Technical.