Mannu Jha Email & Phone Number

Bengaluru, Karnataka, India

Himachal Pradesh, India

Paonta Sahib, Himachal Pradesh, India

Bengaluru, Karnataka, India

Conducted a comprehensive comparative analysis of the organization and its competitors, evaluating factors such as market position, product/service offerings, and customer satisfaction. Utilized ranking methodologies to assess the organization's standing relative to its competitors.Analyzed revenue structure and identified sources of revenue loss, including discounts, Jodo cred, one-shot payments, and others.Delivered actionable recommendations to improve the organization's progress and optimize revenue generation.Demonstrated strong analytical skills and provided valuable insights for strategic decision-making.

Mumbai, Maharashtra, India

Drove innovation and operational efficiency through successful leadership of projects like SME Squad, Global Data Table, and Training Test Engineers resulting in enhanced SME efficiency by 38% and overall process optimization by 20%.Led the SME Squad initiative, targeting zones affected by page fails, ID issues, and SFC, successfully transforming them into Happy Zones by implementing focused strategies and coordinating a team of SMEs.Spearheaded the Global Data Table project, aimed at creating a centralized data table for applications and credentials, optimizing application management, and enhancing operational efficiency.Successfully trained and motivated Zone Engineers, leveraging real-life scenarios and fostering domain knowledge, resulting in increased team efficiency, lowering the absconding rate by 16% and the successful implementation of the Global Data Table project.Led a high-performing team of 30 Test Engineers and 6 Subject Matter Experts, successfully delivering projects to prominent MNC's in the Banking, Financials, Securities and Insurance Domains, including renowned banks in the Middle East and Asia.Demonstrated flexibility by working 24/7/365 in an agile-based Scrum methodology. Experienced in performance testing, SDLC and STLC. Utilized JIRA for ticket management and PowerBI for data analysis and visualization.

Mumbai, Maharashtra, India

Recognized for exceptional performance and promoted to Assistant Team Lead, responsible for training and mentoring over 80 new engineers, providing valuable insights into operational practices to accelerate their integration into the team.Demonstrated unwavering dedication and flexibility by working in a 24x7x365 environment, ensuring seamless operations and delivering outstanding results .Executed end-to-end testing of Retail Net Banking products, including IMPS, RTGS, NEFT and Corporate Banking, encompassing Positive and Negative testing, test scenario creation, and business team approval.

Mumbai, Maharashtra, India

Proactively monitored and communicated application bugs and performance timings to clients, ensuring effective mobile and web-based monitoring and driving customer satisfaction.

Maharashtra, India

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Engineering - Be, Computer Software Engineering, 6.12/10

H.S.C, Computer Science, A