• Lead Core Strategies and Training: Developed and executed IT strategies; trained new employees in networking and systemadministration within Windows environments.l• Microsoft 365 Administration: Managed Microsoft 365 suite, including Azure, Intune, Teams, and SharePoint, ensuring seamlessoperation and integration.• MDM Services Management: Administered Mobile Device Management (MDM) services, including Intune, Apple BusinessManager, and Maas360, to ensure security and compliance.• User and Server Administration: Oversaw user and server administration for Citrix and Active Directory, optimizing access controland system performance.• System Imaging and Deployment: Designed, developed, and deployed system images for environments with 1000+ computersusing Windows MDT, WCD, and PXE/local drive methods.• Configuration Management: Configured and managed images, workstations, servers, and network equipment for optimalperformance and reliability.• Executive and Organizational Support: Provided high-level IT support and service to executive clients and stakeholders, resolvingcomplex technical issues and ensuring client satisfaction.• Firewall and Security Management: Implemented and managed firewall solutions (SonicWall, FortiGate, Meraki), content filtering,and VPN SSL to enhance network security and data protection.• Networking Equipment Installation: Installed and configured networking equipment from Cisco, HP, Meraki, Aruba, and Unifi,ensuring robust network infrastructure and connectivity.• Site Surveys and Network Installations: Conducted site surveys and managed network installations across the USA, customizingsolutions to meet specific site requirements.• Print Server and Printer Configuration: Installed and configured print servers and major manufacturer printers (HP, Ricoh,Kyocera, Brother), ensuring efficient and reliable printing solutions.

- Training all new staff members- Member of the Support team, supporting 60 sites in along the East Coast -within the Healthcare Industry.- Network and System Administration in a predominantly Windows based / Citrix environment- Creating new users / Assign user permissions based on roles in within the organization - Active Directory- Creating/ Assigning user mailboxes usingExchange 2016 or Office 365 / configuring outlook profiles- Assessing & Addressing user end / server end issues both on site and remotely - using Labtech /Screen Connect- Documenting all work performed on a daily basis on Connectwise (CRM software)- Performing Site Surveys for network installations- Performing Laptop / desktop / firewall configurations - sonic wall / content filtering / VPNSSL- Creating New Users/ Provisioning Access and Roles in Point Click Care - Electronic Medical RecordsSoftware

• First-Level Technical Support: Delivered comprehensive support for proprietary software and applications, managing installation,user training, and warranty service level adherence.• Customer Liaison: Served as a key liaison between customers and internal departments, effectively addressing and resolvingnetwork issues to ensure customer satisfaction.• Advanced Troubleshooting: Employed advanced troubleshooting techniques over phone and web messenger to diagnose andresolve complex technical problems.• Problem Pattern Analysis: Analyzed recurring issues to identify patterns and collaborated with development teams to implementsolutions and enhance system reliability.• Field Coordination: Coordinated with field technicians to diagnose and address on-site issues, facilitating prompt and effectiveproblem resolution.• Service Provider Expertise: Gained extensive experience in working with a major service provider, managing high-volume supportrequests and contributing to service improvement initiatives.