Responsible for all I.T. infrastructure at new boutique openings and remodels.Opening or remodeling 100 locations per year as well as remote support for over 750+ locationsTelecommunications/Broadband management at Corporate Office and 700+ remote locationsCompanywide (600+ locations) installation of VeriFone’s to ensure PCI complianceManaging company vendors for the installation of software and hardware in remote locations.Setting up and managing new locations with Chase Paymentech. Email discovery using Office 365Research and selection of new software platform for POS, CRM, OMS, and Sales AuditManagement of company email protection using MimecastWeb filtering using McAfee and transitioning to WebTitanManaged 5 direct reports, hardware / software vendors, and contractors (domestic and international)

I was responsible for all I.T. infrastructure planning support of systems and future growth.Technical support for entire organizationManaging company IT vendorsTelecommunications troubleshooting and installation.Solely responsible for IT security and disaster recovery.Real Time on-site backups and nightly company backups to Amazon Cloud

Company wide user upgrade for MS Windows and Office.Cisco IP phone system administration and SupportBlackberry Server and Device SupportActive Directory user setup and supportTroubleshoot Citrix issuesTechnical and Telecommunications Support Support of multiple users at different physical sites

Managed all I.T. infrastructure for store openings. Opening over 100 stores on time.Providing single point of contact for all I.T. and telecom vendors; Ability to quickly negotiate deals, resolve conflicts, and maintain relationships between vendors and companyI.T. Purchasing that helped save the company over 200K per yearComplex 2nd level support of Store Systems including, POS, remote site connectivity and telecom issues Companywide conversion of cell carrierMaintained all Telecom inventory for over 500 locationsCompany roll-out of MPLSAfter hours and weekend on-call support

Creation of new purchasing procedures and negotiating terms with vendorsImplemented new point of sale software (Retail Pro) and developed store procedures. Worked with software and hardware vendors to integrate systems for customersHelped different retail chains at varying stages of development to implement controls and procedures Worked with clients to manage costs for equipment, software, and telecom expensesManaged multiple client relationships and engagementsCreated project plans for implementing new hardware and software solutions. Responsible for all aspects of implementationNegotiated pricing and shipping SLA's with vendors Purchasing and support of HP and Dell equipment for multiple customersProvide support of customers hardware, software, and telecom issuesProvide weekly reports detailing existing purchasing fulfillment rates and exceptions, customer issues and time to resolve. As a result eliminating purchasing and supply chain issues

Managed large and small installations of Nortel Phone systems and services supporting branches ranging in size from 4 to 65 employeesDeveloped Processes and Standard Operation Procedures for large fast growing telecom department Technical telecommunications support to over 2000 national Branches. Project Management for new branch openings, remodels, and relocations. Over 5000 locations in all 50 statesPrimary contact for all vendors and business units regarding all telecom issuesSupport and implementation for phone and voice mail of both VOIP and key systemsPrimary contact for all Local and National Telecom companies ordering voice, data, and installation servicesProvided documentation and training to business units on equipment featuresGenerated RFP’s for all new branch projects

Provided management for Help Desk, Network Admins, Desktop support, and Low Voltage cabling groups. Identified company needs and communicated with staff and upper management in determining future I.T. policies and goalsResponsible for all telecommunication and WAN for entire organizationSuccessful IT Compliance, Audits (PCI, SOX)Identified vendors and rolled out a 230 store WAN Voice, Video and Data over TCP/IP to all stores and warehouses. Saving the company $100,000 annually in training and telecom costs. Expanded Data Center to accommodate growth. Included network racking, A/C and environmental control, UPS and diesel generatorResponsible for Disaster Recovery and Business Continuity for entire organizationImplemented SAN both in California and Texas data centers. Real-time backup of each SAN across the WAN using NSI doubletakeNegotiated long distance contract saving the company $12,000 annually for all phone lines at corporate offices, warehouses and 230 storesInstalled radio frequency network using Symbol equipment in 230 stores and a 900,000 sq. ft. warehouse to drastically reduce store ordering time and warehouse picking timeDesigned and Developed a Point of Sale system with programming staff. Installed system in all 230 stores exceeding 2000 lanes in 4 states. Worked with construction to change store design to accommodate new systemCreated RFP and coordinated retrofit of 600 counters company-wide to accommodate new Point of Sale SystemSystems administration for RS6000 server using AIXResponsible for installation and maintenance of all CCTV equipment in stores using in-house staff.Developed procedures and trained help-desk. Trained and Promoted Help Desk managerImplementation and support of Blackberry server and devices for 80 users.Developed relationships and approved purchase orders with all I.T. vendors.Managed staff and handled all discipline issues. Responsible for 20 employees.