Technical Support Specialist
Current
Jul 2023 - Present
AeroLeads people directory · profile
Emmanuel Johnson Email & Phone Number
Technical Support Specialist | Aspiring Cybersecurity Professional | Google Cybersecurity Certificate Graduate | Skilled in Access Management & Threat Investigation
at
Guilford Press
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Specialist | Aspiring Cybersecurity Professional | Google Cybersecurity Certificate Graduate | Skilled in Access Management & Threat Investigation
Location
Staten Island, New York, United States
Who is Emmanuel Johnson? Overview
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Quick answer
Emmanuel Johnson is listed as Technical Support Specialist | Aspiring Cybersecurity Professional | Google Cybersecurity Certificate Graduate | Skilled in Access Management & Threat Investigation at Guilford Press, based in Staten Island, New York, United States. AeroLeads shows a matched LinkedIn profile for Emmanuel Johnson.
Emmanuel Johnson previously worked as Technical Support Specialist at Guilford Press and IT Service Desk Support Analyst at Flagstar Bank. Emmanuel Johnson holds Information Technology, Information Technology from Per Scholas.
Company email context
Email format at Guilford Press
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Guilford Press
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Profile bio
About Emmanuel Johnson
As a Technical Support Specialist, I work to make technology accessible and reliable for everyone I support. My experience with Windows and Mac OS allows me to resolve issues efficiently and keep systems running smoothly, ensuring users feel confident in their daily tasks.In addition to technical support, I have developed skills in access management and threat investigation, which are essential in maintaining a secure work environment. I am committed to continually improving in these areas, using what I learn to better safeguard the systems and data I work with every day. With a dedication to learning, I continuously seek to deepen my knowledge in cybersecurity to strengthen the security measures I implement and support.
Listed skills include Leadership, Packet Tracer, Information Technology, Mac Os, and 46 others.
Current workplace
Emmanuel Johnson's current company
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4 roles
Emmanuel Johnson work experience
A career timeline built from the work history available for this profile.
It Service Desk Support Analyst
Provide white-glove, VIP technical support of all executives, senior leadership and global end users. Translated complex technical issues into digestible language for non-technical usersRoutinely Checked if a user's device needed an Antivirus, McAfee, or Trellix Security update, maintainingthe integrity of the system.Used ticketing systems to manage and.
Mar 2023 - May 2023
It Service Support Analyst
Provide white-glove, VIP technical support of all executives, senior leadership and global end users. Provides resolution support via phone, email, & remote access for tickets assigned, prioritize, and respond quickly and effectively to requests received.Use of active directory to manage end users and computer groups through unlocking, enabling, password.
Nov 2022 - Mar 2023
Information Technology Help Desk Agent
- Researched the required information using available resources such as knowledge base, workflows, and defined scripts, ensuring that the situation was resolved or routed to the appropriate team.
- Provided L1 and L2 support to the parents, staff, and other DOE customers & Vendors.
- Engaged language translation services as needed, providing outstanding customer service to those who speak otherlanguages.
- Recorded details of comments, inquiries, and actions taken, maintaining call transparency and ensuring the following team has adequate information on the situation.
Aug 2022 - Nov 2022
3 education records
Emmanuel Johnson education
Information Technology, Information Technology
Per Scholas
Education record
State University Of New York College Of Agriculture And Technology At Morrisville
Liberal Arts And Sciences/Liberal Studies
State University Of New York College Of Agriculture And Technology At Morrisville
FAQ
Frequently asked questions about Emmanuel Johnson
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What company does Emmanuel Johnson work for?
Emmanuel Johnson works for Guilford Press.
What is Emmanuel Johnson's role at Guilford Press?
Emmanuel Johnson is listed as Technical Support Specialist | Aspiring Cybersecurity Professional | Google Cybersecurity Certificate Graduate | Skilled in Access Management & Threat Investigation at Guilford Press.
Where is Emmanuel Johnson based?
Emmanuel Johnson is based in Staten Island, New York, United States while working with Guilford Press.
What companies has Emmanuel Johnson worked for?
Emmanuel Johnson has worked for Guilford Press, Flagstar Bank, Signature Bank, and Nagarro.
How can I contact Emmanuel Johnson?
You can use AeroLeads to view verified contact signals for Emmanuel Johnson at Guilford Press, including work email, phone, and LinkedIn data when available.
What schools did Emmanuel Johnson attend?
Emmanuel Johnson holds Information Technology, Information Technology from Per Scholas.
What skills is Emmanuel Johnson known for?
Emmanuel Johnson is listed with skills including Leadership, Packet Tracer, Information Technology, Mac Os, Windows 8, Linux, Remote Troubleshooting, and Computer Hardware.
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